UCF Maintenance Survey

1. Have you submitted a work order to Facilities Operations (Physical Plant) in the past two years?

Have you submitted a work order to Facilities Operations (Physical Plant) in the past two years? No

Yes, by phone

Yes, online

Yes, by another method

2. Do you understand the process by which you can submit work orders online?

Do you understand the process by which you can submit work orders online? No

Yes

3. Do you have a shortcut for submitting work orders on your computer desktop?

Do you have a shortcut for submitting work orders on your computer desktop? No

Yes

4. Would a Services Guide be helpful?

Would a Services Guide be helpful? No

Yes

5. When our Maintenance personnel are working in your immediate area, do they:

	No	Sometimes	Yes	Unknown or not applicable
Identify themselves to you or the work order requestor?	*When our Maintenance personnel are working in your immediate area, do they: Identify themselves to you or the work order requestor? No	Identify themselves to you or the work order requestor? Sometimes	Identify themselves to you or the work order requestor? Yes	Identify themselves to you or the work order requestor? Unknown or not applicable
Do their work mindful of any interruptions to your routine?	Do their work mindful of any interruptions to your routine? No	Do their work mindful of any interruptions to your routine? Sometimes	Do their work mindful of any interruptions to your routine? Yes	Do their work mindful of any interruptions to your routine? Unknown or not applicable
Let you know that they have completed the job, or that they would need to return if work couldn't be completed at that time?	Let you know that they have completed the job, or that they would need to return if work couldn't be completed at that time? No	Let you know that they have completed the job, or that they would need to return if work couldn't be completed at that time? Sometimes	Let you know that they have completed the job, or that they would need to return if work couldn't be completed at that time? Yes	Let you know that they have completed the job, or that they would need to return if work couldn't be completed at that time? Unknown or not applicable
If work was not completed at that time, did they let you know of any problems that would need to be addressed before returning?	If work was not completed at that time, did they let you know of any problems that would need to be addressed before returning? No	If work was not completed at that time, did they let you know of any problems that would need to be addressed before returning? Sometimes	If work was not completed at that time, did they let you know of any problems that would need to be addressed before returning? Yes	If work was not completed at that time, did they let you know of any problems that would need to be addressed before returning? Unknown or not applicable
If work was not completed at that time, did they let you know an approximate date or time that they would return?	If work was not completed at that time, did they let you know an approximate date or time that they would return? No	If work was not completed at that time, did they let you know an approximate date or time that they would return? Sometimes	If work was not completed at that time, did they let you know an approximate date or time that they would return? Yes	If work was not completed at that time, did they let you know an approximate date or time that they would return? Unknown or not applicable
Were the Maintenance personnel courteous?	Were the Maintenance personnel courteous? No	Were the Maintenance personnel courteous? Sometimes	Were the Maintenance personnel courteous? Yes	Were the Maintenance personnel courteous? Unknown or not applicable
Did the Maintenance personnel clean up their work area after they completed the work?	Did the Maintenance personnel clean up their work area after they completed the work? No	Did the Maintenance personnel clean up their work area after they completed the work? Sometimes	Did the Maintenance personnel clean up their work area after they completed the work? Yes	Did the Maintenance personnel clean up their work area after they completed the work? Unknown or not applicable

6. Do you have any compliments or concerns about the conduct or quality of work of Maintenance personnel you have dealt with?

Do you have any compliments or concerns about the conduct or quality of work of Maintenance personnel you have dealt with?