Are You Statisfied? Survey

Blackfalds Public Library wants to give you, the customer, the best possible library service. We are conducting a customer satisfaction survey to find out what you think. It will take about 2 minutes to fill out.

HOW SATISFIED ARE YOU WITH... (5=completely satisfied, 4=very satisfied, 3=moderately satisfied, 2=very little satisfied, 1=not at all satisfied)

1. Library Staff (Knowledge, helpfulness, etc.)?

	5	4	3	2	1
5 IS The Highest, 1 Is The Lowest	*Library Staff (Knowledge, helpfulness, etc.)? 5 IS The Highest, 1 Is The Lowest 5	5 IS The Highest, 1 Is The Lowest 4	5 IS The Highest, 1 Is The Lowest 3	5 IS The Highest, 1 Is The Lowest 2	5 IS The Highest, 1 Is The Lowest 1

2. The collection of the library materials (books, magazines, CD's, videos, etc.)?

	5	4	3	2	1
5 Is The Highest, 1 Is The Lowest	*The collection of the library materials (books, magazines, CD's, videos, etc.)? 5 Is The Highest, 1 Is The Lowest 5	5 Is The Highest, 1 Is The Lowest 4	5 Is The Highest, 1 Is The Lowest 3	5 Is The Highest, 1 Is The Lowest 2	5 Is The Highest, 1 Is The Lowest 1

3. Information services where staff answer your questions or help you find books, etc.?

	5	4	3	2	1
5 Is The Highest, 1 Is The Lowest	*Information services where staff answer your questions or help you find books, etc.? 5 Is The Highest, 1 Is The Lowest 5	5 Is The Highest, 1 Is The Lowest 4	5 Is The Highest, 1 Is The Lowest 3	5 Is The Highest, 1 Is The Lowest 2	5 Is The Highest, 1 Is The Lowest 1

4. The Library's facilities (eg. convenience, cleanliness, location)?

	5	4	3	2	1
5 Is The Highest, 1 Is The Lowest	*The Library's facilities (eg. convenience, cleanliness, location)? 5 Is The Highest, 1 Is The Lowest 5	5 Is The Highest, 1 Is The Lowest 4	5 Is The Highest, 1 Is The Lowest 3	5 Is The Highest, 1 Is The Lowest 2	5 Is The Highest, 1 Is The Lowest 1

5. The Library's electronic resources (eg., Library Website, In-library access to the Internet, magazines on-line, etc.)?

	5	4	3	2	1
5 Is The Highest, 1 Is The Lowest	*The Library's electronic resources (eg., Library Website, In-library access to the Internet, magazines on-line, etc.)? 5 Is The Highest, 1 Is The Lowest 5	5 Is The Highest, 1 Is The Lowest 4	5 Is The Highest, 1 Is The Lowest 3	5 Is The Highest, 1 Is The Lowest 2	5 Is The Highest, 1 Is The Lowest 1

6. The Library's hours of opening?

	5	4	3	2	1
5 Is The Highest, 1 Is The Lowest	*The Library's hours of opening? 5 Is The Highest, 1 Is The Lowest 5	5 Is The Highest, 1 Is The Lowest 4	5 Is The Highest, 1 Is The Lowest 3	5 Is The Highest, 1 Is The Lowest 2	5 Is The Highest, 1 Is The Lowest 1

7. Overall, how satisfied are you with Blackfalds Public Library?

	5	4	3	2	1
5 Is The Highest, 1 Is The Lowest	*Overall, how satisfied are you with Blackfalds Public Library? 5 Is The Highest, 1 Is The Lowest 5	5 Is The Highest, 1 Is The Lowest 4	5 Is The Highest, 1 Is The Lowest 3	5 Is The Highest, 1 Is The Lowest 2	5 Is The Highest, 1 Is The Lowest 1

8. Did you find what you were looking for today?

Did you find what you were looking for today? Yes

Partly

9. Comments or Suggestions for Improvement

Comments or Suggestions for Improvement

Are You Statisfied?
Exit this survey

1. Default Section

1. Library Staff (Knowledge, helpfulness, etc.)?

2. The collection of the library materials (books, magazines, CD's, videos, etc.)?

3. Information services where staff answer your questions or help you find books, etc.?

4. The Library's facilities (eg. convenience, cleanliness, location)?

5. The Library's electronic resources (eg., Library Website, In-library access to the Internet, magazines on-line, etc.)?

6. The Library's hours of opening?

7. Overall, how satisfied are you with Blackfalds Public Library?

8. Did you find what you were looking for today?

9. Comments or Suggestions for Improvement

Are You Statisfied?Exit this survey

1. Default Section

1. Library Staff (Knowledge, helpfulness, etc.)?

2. The collection of the library materials (books, magazines, CD's, videos, etc.)?

3. Information services where staff answer your questions or help you find books, etc.?

4. The Library's facilities (eg. convenience, cleanliness, location)?

5. The Library's electronic resources (eg., Library Website, In-library access to the Internet, magazines on-line, etc.)?

6. The Library's hours of opening?

7. Overall, how satisfied are you with Blackfalds Public Library?

8. Did you find what you were looking for today?

9. Comments or Suggestions for Improvement

Are You Statisfied?
Exit this survey