1. TMCnet Research Survey Question Title * 1. Which best represents your title? C-Level VP Director Manager Administrator Other Other (please specify) Question Title * 2. What size is your company (employees)? 1 - 99 100 - 249 250 - 499 500- 999 1000+ Question Title * 3. Where are you in the process of making a customer service purchase? Within next 3 months 3-6 months 6-9 months 9-12 months We need to get the ball rolling, but no timeframe yet None Question Title * 4. Do you have a current CRM solution in place? Yes, Salesforce Yes, something other than Salesforce No current CRM Solution Question Title * 5. Which of the following best describes your business? B2B B2C Question Title * 6. What is the size of your current customer service desks? 1-50 agents 50-100 agents 100-200 agents 200-500 agents 500+ agents Question Title * 7. Are you using/monitoring social media channels for the purposes of customer service? YES NO Question Title * 8. Are you currently using a CTI solution? No Routing only Skills based routing Routing with screen pop Question Title * 9. How do you currently measure customer satisfaction? Via surveys External agency We do not measure Other Other (please specify) Question Title * 10. Contact Information: (please your contact Informations so that we may contact you regarding the prize) First Name Last Name Email Address Company Title Phone Country Done
