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Academy Roofing Customer Survey 2011

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1. What type of work did we perform on your property?

What type of work did we perform on your property?

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2. Please enter at least one or all of the following:

Please enter at least one or all of the following: Job Number
Customer Name
Job Address

3. Please rate each aspect of your experience with Academy Roofing.

	Very Satisfied	Satisfied	Somewhat Satisfied	Not Satisfied	Very Dissatisfied
Our professionalism	*Please rate each aspect of your experience with Academy Roofing. Our professionalism Very Satisfied	Our professionalism Satisfied	Our professionalism Somewhat Satisfied	Our professionalism Not Satisfied	Our professionalism Very Dissatisfied
Our product knowledge	Our product knowledge Very Satisfied	Our product knowledge Satisfied	Our product knowledge Somewhat Satisfied	Our product knowledge Not Satisfied	Our product knowledge Very Dissatisfied
Estimates easily understood	Estimates easily understood Very Satisfied	Estimates easily understood Satisfied	Estimates easily understood Somewhat Satisfied	Estimates easily understood Not Satisfied	Estimates easily understood Very Dissatisfied
Questions answered promptly	Questions answered promptly Very Satisfied	Questions answered promptly Satisfied	Questions answered promptly Somewhat Satisfied	Questions answered promptly Not Satisfied	Questions answered promptly Very Dissatisfied
Overall quality of work	Overall quality of work Very Satisfied	Overall quality of work Satisfied	Overall quality of work Somewhat Satisfied	Overall quality of work Not Satisfied	Overall quality of work Very Dissatisfied
Jobsite cleanup	Jobsite cleanup Very Satisfied	Jobsite cleanup Satisfied	Jobsite cleanup Somewhat Satisfied	Jobsite cleanup Not Satisfied	Jobsite cleanup Very Dissatisfied
Contact with our staff	Contact with our staff Very Satisfied	Contact with our staff Satisfied	Contact with our staff Somewhat Satisfied	Contact with our staff Not Satisfied	Contact with our staff Very Dissatisfied

4. Would you:

	Yes	No
Recommend Academy Roofing to others?	*Would you: Recommend Academy Roofing to others? Yes	Recommend Academy Roofing to others? No
Allow us to use you as a reference?	Allow us to use you as a reference? Yes	Allow us to use you as a reference? No
Allow us to use a photo of your property for marketing purposes?	Allow us to use a photo of your property for marketing purposes? Yes	Allow us to use a photo of your property for marketing purposes? No

5. If we can use you as a reference, please provide a contact email address or phone number.

If we can use you as a reference, please provide a contact email address or phone number.

6. What was your primary reason for choosing us?

What was your primary reason for choosing us?

Other (please specify)

7. How can we improve your experience with us/additional comments?

How can we improve your experience with us/additional comments?

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