Neurogenetics User Satisfaction Survey

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* 1. How would you rate your overall level of satisfaction with our laboratory's customer service?

Very satisfied - no improvement necessary

Satisfied - needs minor improvement

Dissatisfied - needs a few improvements

Very dissatisfied - needs considerable improvements

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* 2. How would you rate your interactions with our laboratory's employees?

Very satisfied - always friendly and helpful, tend to go the extra mile

Satisfied - mostly friendly and helpful

Dissatisfied - often abrupt and appear unconcerned

Very dissatisfied - unfriendly and unhelpful

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* 3. How would you rate the overall quality of your relationship with our laboratory?

Excellent

Good

Fair

Poor

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* 4. How would you rate the information available for sending specimens to the laboratory for testing?

Excellent

Good

Fair

Poor

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* 5. How would you rate the turn around time of your samples?

Excellent

Good

Fair

Poor

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* 6. How would you rate the content of the reports issued by the laboratory?

Excellent

Good

Fair

Poor

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* 7. Do you receive adequate feedback when there is a problem with a specimen?

Yes

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* 8. Please rate your level of agreement with the following statements:

	Strongly agree	Agree	Disagree	Strongly disagree	N/A
I believe the Neurogenetics Laboratory values my referrals	I believe the Neurogenetics Laboratory values my referrals Strongly agree	I believe the Neurogenetics Laboratory values my referrals Agree	I believe the Neurogenetics Laboratory values my referrals Disagree	I believe the Neurogenetics Laboratory values my referrals Strongly disagree	I believe the Neurogenetics Laboratory values my referrals N/A
Over the past year my satisfaction with the Neurogenetics Laboratory has increased	Over the past year my satisfaction with the Neurogenetics Laboratory has increased Strongly agree	Over the past year my satisfaction with the Neurogenetics Laboratory has increased Agree	Over the past year my satisfaction with the Neurogenetics Laboratory has increased Disagree	Over the past year my satisfaction with the Neurogenetics Laboratory has increased Strongly disagree	Over the past year my satisfaction with the Neurogenetics Laboratory has increased N/A
I would recommend the Neurogenetics Laboratory	I would recommend the Neurogenetics Laboratory Strongly agree	I would recommend the Neurogenetics Laboratory Agree	I would recommend the Neurogenetics Laboratory Disagree	I would recommend the Neurogenetics Laboratory Strongly disagree	I would recommend the Neurogenetics Laboratory N/A

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* 9. Compared to your experience with other laboratory providers, the Neurogenetics Laboratory's customer service is:

Excellent

Above average

Average

Below average

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* 10. Do you work for the University College London Hospitals (UCLH)?

Yes

Optional: If you are happy for us to contact you about our service, please include your name and contact details below. This information will not be shared with anyone else.