Freemium survey
 

1. Default Section

 

1. What is the name of your company?
(The company name will only be mentioned in my Thesis. Personal results won't be published or used)

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2. How many members/users does your company have, free and premium members combined?

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3. How much percent of your users are premium members?

 Percentage
If you don't know the exact answer please give an estimation

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4. How much do the premium members, the "Freemium model", contribute to your total revenue in percentages?

 percentage
if you don't know the exact answer please give an estimation

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5. From how many different premium options can the user choose from?

 How much does your company charge for each option a month (in Pounds) £1 =$1.55 £1 = €1,13
1 option
2 options
3 options
4 options
5 or more options

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6. What is/are the main benefit(s) for each option(s) for the premium members in comparing with the free members? (multiple answers are possible)

 Saves timeBetter qualityNo advertisementsAdditional storage spaceMore informationGives support servicesMore features
1 option
2 options
3 options
4 options
5 or more options

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7. The following 3 questions are regarding the duration of the premium membership

 What is the average time it takes a free member to become a premium member? (Upgrade)What is the average time a premium members stays premium?What is percentage of premium members that change their membership back to a free membership? (Downgrade)
if you don't know the exact answer please give an estimation

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8. The following 5 questions will give a better idea on the profile of your FREE users

 Average ageWhat percentage of your Free users are maleFrom which country do you have the most usersIn which "Occupation and industry"category would you put the most usersEstimation of the "yearly income" of the premium members
If you don't know the exactly answer please give an estimation

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9. The following 5 questions will give a better idea on the profile of your PREMIUM members

 Average ageWhat percentage of your premium customers are maleFrom which country do you have the most Premium membersIn which "Occupation and industry"category would you put the most Premium membersEstimation of the "yearly income" of the premium members
If you don't know the exactly answer please give an estimation

10. Thank you for your time. Your personal results won't be published. Only the collective data will be used. If you would like to have the results of this survey please leave your e-mail adress in the following box

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