Customer Feedback Survey
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Client Service
33%
Please answer the following questions regarding our client services personnel.
1
. How efficient and helpful was the person who answered your call?
How efficient and helpful was the person who answered your call?
Excellent
Good
Average
Fair
Poor
I did not call in
2
. Was your call answered in a prompt and timely manner?
Was your call answered in a prompt and timely manner?
Yes
No
I did not call in
3
. My appointment was scheduled in a timely manner, considering the urgency of the situation.
My appointment was scheduled in a timely manner, considering the urgency of the situation.
Yes
No
Other (please specify)
4
. The reception area was comfortable, clean, and odor-free
The reception area was comfortable, clean, and odor-free
Yes
No
Other (please specify)
5
. Do our hours of operation meet all of your needs as a client?
Do our hours of operation meet all of your needs as a client?
Yes
No
Other (please specify)
6
. I would appreciate later office hours
I would appreciate later office hours
Yes
No
Other (please specify)
7
. My waiting time was reasonable.
My waiting time was reasonable.
Yes
No
8
. The parking lot and grounds were clean.
The parking lot and grounds were clean.
Yes
No
Other (please specify)
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