Roadpost Dealer Survey - May 2011 Dear Partner, thank you for taking time to participate in Roadpost's Dealer Satisfaction Survey. This quick survey will only take 1-2 minutes to complete and all responses are completely confidential. Question Title * 1. How satisfied are you with the following? Very Satisfied Satisfied Somewhat satisfied Not Satisfied N/A Roadpost as a partner Roadpost as a partner Very Satisfied Roadpost as a partner Satisfied Roadpost as a partner Somewhat satisfied Roadpost as a partner Not Satisfied Roadpost as a partner N/A Billing Billing Very Satisfied Billing Satisfied Billing Somewhat satisfied Billing Not Satisfied Billing N/A Customer Service Customer Service Very Satisfied Customer Service Satisfied Customer Service Somewhat satisfied Customer Service Not Satisfied Customer Service N/A Dealer Website Dealer Website Very Satisfied Dealer Website Satisfied Dealer Website Somewhat satisfied Dealer Website Not Satisfied Dealer Website N/A Marketing Collateral Marketing Collateral Very Satisfied Marketing Collateral Satisfied Marketing Collateral Somewhat satisfied Marketing Collateral Not Satisfied Marketing Collateral N/A POS Materials POS Materials Very Satisfied POS Materials Satisfied POS Materials Somewhat satisfied POS Materials Not Satisfied POS Materials N/A Professionalism Professionalism Very Satisfied Professionalism Satisfied Professionalism Somewhat satisfied Professionalism Not Satisfied Professionalism N/A Responsiveness to your needs Responsiveness to your needs Very Satisfied Responsiveness to your needs Satisfied Responsiveness to your needs Somewhat satisfied Responsiveness to your needs Not Satisfied Responsiveness to your needs N/A Technical Support Technical Support Very Satisfied Technical Support Satisfied Technical Support Somewhat satisfied Technical Support Not Satisfied Technical Support N/A Question Title * 2. Have you encountered any barriers to working with Roadpost? Yes No If yes, please specify Question Title * 3. Do you require additional sales or marketing tools to increase your sales? Yes No If yes, please explain: Question Title * 4. How can we best help you create more value for your customers and grow your satellite business? Question Title * 5. Do your customers need any of the following satellite solutions? Please check all that apply: Fixed Broadband Data Access (ie. HughesNet) Lone Worker Monitoring and Tracking Machine to Machine Data (telemetry) Mobile Data Access Vehicle, Aviation or Marine Tracking Other (please describe): Question Title * 6. Have these opportunities been specific to particular vertical markets? Yes No If yes, which markets? Question Title * 7. What are the top barriers you've encountered while selling Iridium products and services? Question Title * 8. What are the top barriers you've encountered while selling GeoPro products and services? Question Title * 9. What are the top barriers you've encountered while selling Inmarsat (IsatPhone Pro) products and services? Question Title * 10. Do you use social media (Tweeter, Facebook, YouTube) to promote your business and engage your customers? Yes No If yes, please secify which one Question Title * 11. Is there anything else you'd like us to know? Question Title * 12. Please provide the following information if you want to be contacted by our partner support representative (optional). Name Company name Contact information Thank you for participating in this survey. Done
