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* 1. How would you categorise your LTO (language teaching organisation)? - choose one (or more) of the following

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* 2. If the LTO is part of wider chain or series of branches, do you work in the central office/hub?

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* 3. What is your role in the organisation?

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* 4. In your workplace how much manager to teacher communication happens in the following ways (please put a rough percentage figure for each method)

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* 5. In your workplace how much teacher to manager communication happens in the following ways? (Please put a rough percentage of the whole for each answer)

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* 6. In your workplace how much (work related) teacher to teacher communication happens in the following ways? (Please put a rough percentage of the whole for each answer)

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* 7. Have you personally experienced any problems in the recent past through poor face-to-face communication? Can you give details?

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* 8. Have you personally experienced any problems in the recent past through poor telephone based communication? Can you give details?

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* 9. Have you personally experienced any problems in the recent past through poor email communication? Can you give details?

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* 10. Have you personally experienced any problems in the recent past through poor communication through some other form of web-based system? Can you give details?

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