You were greeted with a pleasant greeting and a smile
|
|
|
|
|
|
|
The teller/CSR established eye contact
|
|
|
|
|
|
|
The teller/CSR used your name during the transaction
|
|
|
|
|
|
|
The teller/CSR was willing to listen and respond to your needs
|
|
|
|
|
|
|
The teller/CSR was knowledgeable of F&M Bank's products and services
|
|
|
|
|
|
|
The teller/CSR asked if there was anything else that they could do for you
|
|
|
|
|
|
|
The service you received was better than other banks
|
|
|
|
|
|
|