Farmers & Merchants Bank of Western PA

1. Customer Service Survey

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Question Title

* 1. Which Farmers & Merchants Bank branch location do you use?

422 East - 105 Burton Drive, Kittanning

Highlands - 316 1st Ave, West Kittanning

Hilltop - 4 Hilltop Plaza, Kittanning

Leechburg - 160 Market Street, Leechburg

Loan Center - 201 Market Street, Kittanning

Main - 222 Market Street, Kittanning

West Kittanning - 409 Butler Road, West Kittanning (Next to Quality Inn Motel)

Worthington - 15104 Route 422 W Claypoole Rd, Worthington

Question Title

* 2. How was the service that you received from the Teller / Customer Service Representative (CSR)?

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
You were greeted with a pleasant greeting and a smile	You were greeted with a pleasant greeting and a smile Strongly Agree	You were greeted with a pleasant greeting and a smile Agree	You were greeted with a pleasant greeting and a smile Neutral	You were greeted with a pleasant greeting and a smile Disagree	You were greeted with a pleasant greeting and a smile Strongly Disagree	You were greeted with a pleasant greeting and a smile N/A
The teller/CSR established eye contact	The teller/CSR established eye contact Strongly Agree	The teller/CSR established eye contact Agree	The teller/CSR established eye contact Neutral	The teller/CSR established eye contact Disagree	The teller/CSR established eye contact Strongly Disagree	The teller/CSR established eye contact N/A
The teller/CSR used your name during the transaction	The teller/CSR used your name during the transaction Strongly Agree	The teller/CSR used your name during the transaction Agree	The teller/CSR used your name during the transaction Neutral	The teller/CSR used your name during the transaction Disagree	The teller/CSR used your name during the transaction Strongly Disagree	The teller/CSR used your name during the transaction N/A
The teller/CSR was willing to listen and respond to your needs	The teller/CSR was willing to listen and respond to your needs Strongly Agree	The teller/CSR was willing to listen and respond to your needs Agree	The teller/CSR was willing to listen and respond to your needs Neutral	The teller/CSR was willing to listen and respond to your needs Disagree	The teller/CSR was willing to listen and respond to your needs Strongly Disagree	The teller/CSR was willing to listen and respond to your needs N/A
The teller/CSR was knowledgeable of F&M Bank's products and services	The teller/CSR was knowledgeable of F&M Bank's products and services Strongly Agree	The teller/CSR was knowledgeable of F&M Bank's products and services Agree	The teller/CSR was knowledgeable of F&M Bank's products and services Neutral	The teller/CSR was knowledgeable of F&M Bank's products and services Disagree	The teller/CSR was knowledgeable of F&M Bank's products and services Strongly Disagree	The teller/CSR was knowledgeable of F&M Bank's products and services N/A
The teller/CSR asked if there was anything else that they could do for you	The teller/CSR asked if there was anything else that they could do for you Strongly Agree	The teller/CSR asked if there was anything else that they could do for you Agree	The teller/CSR asked if there was anything else that they could do for you Neutral	The teller/CSR asked if there was anything else that they could do for you Disagree	The teller/CSR asked if there was anything else that they could do for you Strongly Disagree	The teller/CSR asked if there was anything else that they could do for you N/A
The service you received was better than other banks	The service you received was better than other banks Strongly Agree	The service you received was better than other banks Agree	The service you received was better than other banks Neutral	The service you received was better than other banks Disagree	The service you received was better than other banks Strongly Disagree	The service you received was better than other banks N/A

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