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Survey Title: What I Think About Scripting
Understanding Who Has Taken Part In This Survey
20%
Could you please let us know a little about yourself so we can gain a better understanding of different market needs
1
. Your Role
Your Role
Operational
Technical
A blend of both
Other (please specify)
2
. Your Industry
Your Industry
Distribution
Financial Services
Leisure/Entertainment
Manufacturing
Outsourcing
Professional Services
Public Sector
Retail
Telecoms
Transport
Travel
Utilities
Other
3
. In terms of scripting being used in your call centre(s)
In terms of scripting being used in your call centre(s)
We use scripting
We stopped using scripting
We are thinking of using scripting
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