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MP Biomedicals Customer Survey

We appreciate you taking the time to let us know how we can continue to serve you better.

1. Please rank the importance of each of the following factors as you are deciding which supplier to purchase from (1 = not important, 10 = critical):

	1	2	3	4	5	6	7	8	9	10	N/A
Product Quality	*Please rank the importance of each of the following factors as you are deciding which supplier to purchase from (1 = not important, 10 = critical): Product Quality 1	Product Quality 2	Product Quality 3	Product Quality 4	Product Quality 5	Product Quality 6	Product Quality 7	Product Quality 8	Product Quality 9	Product Quality 10	Product Quality N/A
Diverse Selection of Products	Diverse Selection of Products 1	Diverse Selection of Products 2	Diverse Selection of Products 3	Diverse Selection of Products 4	Diverse Selection of Products 5	Diverse Selection of Products 6	Diverse Selection of Products 7	Diverse Selection of Products 8	Diverse Selection of Products 9	Diverse Selection of Products 10	Diverse Selection of Products N/A
Order Support (Customer Service)	Order Support (Customer Service) 1	Order Support (Customer Service) 2	Order Support (Customer Service) 3	Order Support (Customer Service) 4	Order Support (Customer Service) 5	Order Support (Customer Service) 6	Order Support (Customer Service) 7	Order Support (Customer Service) 8	Order Support (Customer Service) 9	Order Support (Customer Service) 10	Order Support (Customer Service) N/A
Product Support (Technical Service)	Product Support (Technical Service) 1	Product Support (Technical Service) 2	Product Support (Technical Service) 3	Product Support (Technical Service) 4	Product Support (Technical Service) 5	Product Support (Technical Service) 6	Product Support (Technical Service) 7	Product Support (Technical Service) 8	Product Support (Technical Service) 9	Product Support (Technical Service) 10	Product Support (Technical Service) N/A
Accuracy of Information Provided	Accuracy of Information Provided 1	Accuracy of Information Provided 2	Accuracy of Information Provided 3	Accuracy of Information Provided 4	Accuracy of Information Provided 5	Accuracy of Information Provided 6	Accuracy of Information Provided 7	Accuracy of Information Provided 8	Accuracy of Information Provided 9	Accuracy of Information Provided 10	Accuracy of Information Provided N/A
Product Availability	Product Availability 1	Product Availability 2	Product Availability 3	Product Availability 4	Product Availability 5	Product Availability 6	Product Availability 7	Product Availability 8	Product Availability 9	Product Availability 10	Product Availability N/A
On-Time Delivery	On-Time Delivery 1	On-Time Delivery 2	On-Time Delivery 3	On-Time Delivery 4	On-Time Delivery 5	On-Time Delivery 6	On-Time Delivery 7	On-Time Delivery 8	On-Time Delivery 9	On-Time Delivery 10	On-Time Delivery N/A
Competitive Prices	Competitive Prices 1	Competitive Prices 2	Competitive Prices 3	Competitive Prices 4	Competitive Prices 5	Competitive Prices 6	Competitive Prices 7	Competitive Prices 8	Competitive Prices 9	Competitive Prices 10	Competitive Prices N/A
Ease of Order Placement	Ease of Order Placement 1	Ease of Order Placement 2	Ease of Order Placement 3	Ease of Order Placement 4	Ease of Order Placement 5	Ease of Order Placement 6	Ease of Order Placement 7	Ease of Order Placement 8	Ease of Order Placement 9	Ease of Order Placement 10	Ease of Order Placement N/A
Ease of Finding the Product You Need	Ease of Finding the Product You Need 1	Ease of Finding the Product You Need 2	Ease of Finding the Product You Need 3	Ease of Finding the Product You Need 4	Ease of Finding the Product You Need 5	Ease of Finding the Product You Need 6	Ease of Finding the Product You Need 7	Ease of Finding the Product You Need 8	Ease of Finding the Product You Need 9	Ease of Finding the Product You Need 10	Ease of Finding the Product You Need N/A
Electronic Order Placement	Electronic Order Placement 1	Electronic Order Placement 2	Electronic Order Placement 3	Electronic Order Placement 4	Electronic Order Placement 5	Electronic Order Placement 6	Electronic Order Placement 7	Electronic Order Placement 8	Electronic Order Placement 9	Electronic Order Placement 10	Electronic Order Placement N/A
Order Accuracy (error-free ordering process)	Order Accuracy (error-free ordering process) 1	Order Accuracy (error-free ordering process) 2	Order Accuracy (error-free ordering process) 3	Order Accuracy (error-free ordering process) 4	Order Accuracy (error-free ordering process) 5	Order Accuracy (error-free ordering process) 6	Order Accuracy (error-free ordering process) 7	Order Accuracy (error-free ordering process) 8	Order Accuracy (error-free ordering process) 9	Order Accuracy (error-free ordering process) 10	Order Accuracy (error-free ordering process) N/A
Overall Reliability	Overall Reliability 1	Overall Reliability 2	Overall Reliability 3	Overall Reliability 4	Overall Reliability 5	Overall Reliability 6	Overall Reliability 7	Overall Reliability 8	Overall Reliability 9	Overall Reliability 10	Overall Reliability N/A

2. How well does MP Biomedicals meet your expectations for each of the items below? (1 = does not meet expectations 10 = exceeds expectations)

	1	2	3	4	5	6	7	8	9	10	N/A
Product Quality	*How well does MP Biomedicals meet your expectations for each of the items below? (1 = does not meet expectations 10 = exceeds expectations) Product Quality 1	Product Quality 2	Product Quality 3	Product Quality 4	Product Quality 5	Product Quality 6	Product Quality 7	Product Quality 8	Product Quality 9	Product Quality 10	Product Quality N/A
Diverse Selection of Products	Diverse Selection of Products 1	Diverse Selection of Products 2	Diverse Selection of Products 3	Diverse Selection of Products 4	Diverse Selection of Products 5	Diverse Selection of Products 6	Diverse Selection of Products 7	Diverse Selection of Products 8	Diverse Selection of Products 9	Diverse Selection of Products 10	Diverse Selection of Products N/A
Order Support (Customer Service)	Order Support (Customer Service) 1	Order Support (Customer Service) 2	Order Support (Customer Service) 3	Order Support (Customer Service) 4	Order Support (Customer Service) 5	Order Support (Customer Service) 6	Order Support (Customer Service) 7	Order Support (Customer Service) 8	Order Support (Customer Service) 9	Order Support (Customer Service) 10	Order Support (Customer Service) N/A
Product Support (Technical Service)	Product Support (Technical Service) 1	Product Support (Technical Service) 2	Product Support (Technical Service) 3	Product Support (Technical Service) 4	Product Support (Technical Service) 5	Product Support (Technical Service) 6	Product Support (Technical Service) 7	Product Support (Technical Service) 8	Product Support (Technical Service) 9	Product Support (Technical Service) 10	Product Support (Technical Service) N/A
Accuracy of Information Provided	Accuracy of Information Provided 1	Accuracy of Information Provided 2	Accuracy of Information Provided 3	Accuracy of Information Provided 4	Accuracy of Information Provided 5	Accuracy of Information Provided 6	Accuracy of Information Provided 7	Accuracy of Information Provided 8	Accuracy of Information Provided 9	Accuracy of Information Provided 10	Accuracy of Information Provided N/A
Product Availability	Product Availability 1	Product Availability 2	Product Availability 3	Product Availability 4	Product Availability 5	Product Availability 6	Product Availability 7	Product Availability 8	Product Availability 9	Product Availability 10	Product Availability N/A
On-Time Delivery	On-Time Delivery 1	On-Time Delivery 2	On-Time Delivery 3	On-Time Delivery 4	On-Time Delivery 5	On-Time Delivery 6	On-Time Delivery 7	On-Time Delivery 8	On-Time Delivery 9	On-Time Delivery 10	On-Time Delivery N/A
Competitive Prices	Competitive Prices 1	Competitive Prices 2	Competitive Prices 3	Competitive Prices 4	Competitive Prices 5	Competitive Prices 6	Competitive Prices 7	Competitive Prices 8	Competitive Prices 9	Competitive Prices 10	Competitive Prices N/A
Ease of Order Placement	Ease of Order Placement 1	Ease of Order Placement 2	Ease of Order Placement 3	Ease of Order Placement 4	Ease of Order Placement 5	Ease of Order Placement 6	Ease of Order Placement 7	Ease of Order Placement 8	Ease of Order Placement 9	Ease of Order Placement 10	Ease of Order Placement N/A
Ease of Finding the Product You Need	Ease of Finding the Product You Need 1	Ease of Finding the Product You Need 2	Ease of Finding the Product You Need 3	Ease of Finding the Product You Need 4	Ease of Finding the Product You Need 5	Ease of Finding the Product You Need 6	Ease of Finding the Product You Need 7	Ease of Finding the Product You Need 8	Ease of Finding the Product You Need 9	Ease of Finding the Product You Need 10	Ease of Finding the Product You Need N/A
Electronic Order Placement	Electronic Order Placement 1	Electronic Order Placement 2	Electronic Order Placement 3	Electronic Order Placement 4	Electronic Order Placement 5	Electronic Order Placement 6	Electronic Order Placement 7	Electronic Order Placement 8	Electronic Order Placement 9	Electronic Order Placement 10	Electronic Order Placement N/A
Order Accuracy (error-free ordering process)	Order Accuracy (error-free ordering process) 1	Order Accuracy (error-free ordering process) 2	Order Accuracy (error-free ordering process) 3	Order Accuracy (error-free ordering process) 4	Order Accuracy (error-free ordering process) 5	Order Accuracy (error-free ordering process) 6	Order Accuracy (error-free ordering process) 7	Order Accuracy (error-free ordering process) 8	Order Accuracy (error-free ordering process) 9	Order Accuracy (error-free ordering process) 10	Order Accuracy (error-free ordering process) N/A
Overall Reliability	Overall Reliability 1	Overall Reliability 2	Overall Reliability 3	Overall Reliability 4	Overall Reliability 5	Overall Reliability 6	Overall Reliability 7	Overall Reliability 8	Overall Reliability 9	Overall Reliability 10	Overall Reliability N/A

3. Of the factors mentioned above, which is the MOST important to you when selecting a supplier?

Of the factors mentioned above, which is the MOST important to you when selecting a supplier? Product Quality Diverse Selection of Products Order Support (Customer Service) Product Support (Technical Service) Accuracy of Information Provided	Product Availability On-Time Delivery Competitive Prices Ease of Order Placement Ease of Finding the Product You Need	Electronic Order Placement Order Accuracy (error-free ordering process) Overall Reliability
Other (please specify)

4. What satisfies you the most about your experience with MP Biomedicals?

What satisfies you the most about your experience with MP Biomedicals?

5. What could MP Biomedicals do to make your job easier?

What could MP Biomedicals do to make your job easier?

6. Please indicate your department or function:

Please indicate your department or function: Purchasing

Lab Researcher

Principal Investigator

Laboratory Support Staff

Other (please specify)

7. Please check the type of products your lab purchases:

Please check the type of products your lab purchases: Molecular Biology Reagents Automated Lysis Instruments Sample Preparation Kits Purification Kits PCR Products Radiochemicals Antibodies & Immunoreagents Cell Biology Reagents Culture Media Labware Pipettes	Lab Detergents & Sanitizers Instrumentation Biochemicals Chemicals Solvents Silica/Alumina Research Diets Diagnostic Assays SafTest Matrix Platform Dosimetry Services
Other (please specify)

8. Other comments or suggestions:

Other comments or suggestions:

9. E-mail:

E-mail:

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