Client Satisfaction Survey (individuals / privately-held companies) Question Title Question Title Please select your engagement partner. John Malone Wesley Middleton Jay Norris George Qin Stan Raines Steven Vertucci Comment Question Title What services did MaloneBailey provide to you? Private Company Audit Services Tax Compliance Services Tax Consulting Services Other Consulting Services - Reverse Merger, IPO, etc. Other (please specify) Question Title What is your level of satisfaction with our firm in each area mentioned below? Outstanding Good Satisfactory Less than Satisfactory Requires Substantial Improvement Not Applicable Quality of work Quality of work Outstanding Quality of work Good Quality of work Satisfactory Quality of work Less than Satisfactory Quality of work Requires Substantial Improvement Quality of work Not Applicable Technical competence Technical competence Outstanding Technical competence Good Technical competence Satisfactory Technical competence Less than Satisfactory Technical competence Requires Substantial Improvement Technical competence Not Applicable Timeliness of delivery of work Timeliness of delivery of work Outstanding Timeliness of delivery of work Good Timeliness of delivery of work Satisfactory Timeliness of delivery of work Less than Satisfactory Timeliness of delivery of work Requires Substantial Improvement Timeliness of delivery of work Not Applicable Appearance of work Appearance of work Outstanding Appearance of work Good Appearance of work Satisfactory Appearance of work Less than Satisfactory Appearance of work Requires Substantial Improvement Appearance of work Not Applicable Value received for fees billed Value received for fees billed Outstanding Value received for fees billed Good Value received for fees billed Satisfactory Value received for fees billed Less than Satisfactory Value received for fees billed Requires Substantial Improvement Value received for fees billed Not Applicable Industry expertise Industry expertise Outstanding Industry expertise Good Industry expertise Satisfactory Industry expertise Less than Satisfactory Industry expertise Requires Substantial Improvement Industry expertise Not Applicable Overall rating Overall rating Outstanding Overall rating Good Overall rating Satisfactory Overall rating Less than Satisfactory Overall rating Requires Substantial Improvement Overall rating Not Applicable Comment Question Title What is your level of satisfaction with the personnel assigned to your engagement in each area listed below? Outstanding Good Satisfactory Less than Satisfactory Requires Substantial Improvement Not Applicable Knowledge of your business Knowledge of your business Outstanding Knowledge of your business Good Knowledge of your business Satisfactory Knowledge of your business Less than Satisfactory Knowledge of your business Requires Substantial Improvement Knowledge of your business Not Applicable Responsive to your needs Responsive to your needs Outstanding Responsive to your needs Good Responsive to your needs Satisfactory Responsive to your needs Less than Satisfactory Responsive to your needs Requires Substantial Improvement Responsive to your needs Not Applicable Frequency of contact Frequency of contact Outstanding Frequency of contact Good Frequency of contact Satisfactory Frequency of contact Less than Satisfactory Frequency of contact Requires Substantial Improvement Frequency of contact Not Applicable Follow up on open items Follow up on open items Outstanding Follow up on open items Good Follow up on open items Satisfactory Follow up on open items Less than Satisfactory Follow up on open items Requires Substantial Improvement Follow up on open items Not Applicable Meeting promised deadlines & dates Meeting promised deadlines & dates Outstanding Meeting promised deadlines & dates Good Meeting promised deadlines & dates Satisfactory Meeting promised deadlines & dates Less than Satisfactory Meeting promised deadlines & dates Requires Substantial Improvement Meeting promised deadlines & dates Not Applicable Having a positive, can-do attitude Having a positive, can-do attitude Outstanding Having a positive, can-do attitude Good Having a positive, can-do attitude Satisfactory Having a positive, can-do attitude Less than Satisfactory Having a positive, can-do attitude Requires Substantial Improvement Having a positive, can-do attitude Not Applicable Overall rating Overall rating Outstanding Overall rating Good Overall rating Satisfactory Overall rating Less than Satisfactory Overall rating Requires Substantial Improvement Overall rating Not Applicable Comment Additional QuestionsThe following supplemental questions are optional. As always, we appreciate your feedback and with your valuable input, we strive to continuously improve the client service experience. Question Title Personal Information Name: Company: Email Address: Question Title What is your general opinion of MaloneBailey as your accounting firm? Question Title How can we improve our services to you? Question Title Are there any other services you might like us to provide you? Question Title Would you refer MaloneBailey to a colleague or friend if you have the opportunity to do so? Yes No Other (please specify) Question Title Is there an individual you worked with who deserves recognition for outstanding service? Question Title May we use you as a reference? Yes No Comment Question Title Other comments? Done