FLO Components Customer Satisfaction Survey 2012

Please Rate Our Performance: 1 is the lowest score, 10 is the highest score, N/A is Not Applicable

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* 1. Respondent Info:

Company

Name

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* 2. At the job-site, the FLO Technician:

	1	2	3	4	5	6	7	8	9	10	N/A
Arrived on time & suitably attired	Arrived on time & suitably attired 1	Arrived on time & suitably attired 2	Arrived on time & suitably attired 3	Arrived on time & suitably attired 4	Arrived on time & suitably attired 5	Arrived on time & suitably attired 6	Arrived on time & suitably attired 7	Arrived on time & suitably attired 8	Arrived on time & suitably attired 9	Arrived on time & suitably attired 10	Arrived on time & suitably attired N/A
Was Courteous & professional	Was Courteous & professional 1	Was Courteous & professional 2	Was Courteous & professional 3	Was Courteous & professional 4	Was Courteous & professional 5	Was Courteous & professional 6	Was Courteous & professional 7	Was Courteous & professional 8	Was Courteous & professional 9	Was Courteous & professional 10	Was Courteous & professional N/A
Cleaned up daily & at end of installation	Cleaned up daily & at end of installation 1	Cleaned up daily & at end of installation 2	Cleaned up daily & at end of installation 3	Cleaned up daily & at end of installation 4	Cleaned up daily & at end of installation 5	Cleaned up daily & at end of installation 6	Cleaned up daily & at end of installation 7	Cleaned up daily & at end of installation 8	Cleaned up daily & at end of installation 9	Cleaned up daily & at end of installation 10	Cleaned up daily & at end of installation N/A

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* 3. General attitude - willing to go "extra mile" to meet your needs.

	1	2	3	4	5	6	7	8	9	10	N/A
-	- 1	- 2	- 3	- 4	- 5	- 6	- 7	- 8	- 9	- 10	- N/A

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* 4. Quickly resolved issues and maintained installation schedule.

	1	2	3	4	5	6	7	8	9	10	N/A
-	- 1	- 2	- 3	- 4	- 5	- 6	- 7	- 8	- 9	- 10	- N/A

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* 5. Asked for suggestions re line routing, pump location.

	1	2	3	4	5	6	7	8	9	10	N/A
-	- 1	- 2	- 3	- 4	- 5	- 6	- 7	- 8	- 9	- 10	- N/A

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* 6. System appeared to be factory-installed.

	1	2	3	4	5	6	7	8	9	10	N/A
-	- 1	- 2	- 3	- 4	- 5	- 6	- 7	- 8	- 9	- 10	- N/A

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* 7. What do you like best about our installation and products?

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* 8. How can we improve our installation and products to better meet your needs? What should we change to better meet your needs?

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* 9. Would you recommend us to someone else in your company / industry?