Drysdales customer survey 2011Drysdales customer survey 2011

1. How did you originally hear about Drysdales?

How did you originally hear about Drysdales? Television/Newspaper/Radio advertisement

Catalog

Word of mouth

Internet search

Internet link

Other

If Other, please explain:

2. How many years have you been shopping at Drysdales?

How many years have you been shopping at Drysdales? Less than 1

1-5

5-10

More than 10

3. How many times have you purchased products from Drysdales?

How many times have you purchased products from Drysdales? 0

1-5

5-10

More than 10

4. Have you ever recommended shopping at Drysdales to someone?

Have you ever recommended shopping at Drysdales to someone? Yes

5. How do you prefer to browse Drysdales' product line?

How do you prefer to browse Drysdales' product line? Internet

Print catalog

Retail locations

6. How do you prefer to purchase products from Drysdales?

How do you prefer to purchase products from Drysdales? Internet site

Phone/call-center agent

Mail/catalog order form

Retail locations

7. Please grade the performance and ease of use of Drysdales.com since October 2010:

	Much worse	A little worse	The same	A little better	Much better	N/A
_	*Please grade the performance and ease of use of Drysdales.com since October 2010: _ Much worse	_ A little worse	_ The same	_ A little better	_ Much better	_ N/A

If worse or better, please elaborate:

8. How satisfied are you with our return policy?

	Very Dissatisfied	Partly Dissatisfied	Neither Satisfied or Dissatisfied	Partly Satisfied	Very Satisfied	Not applicable
_	*How satisfied are you with our return policy? _ Very Dissatisfied	_ Partly Dissatisfied	_ Neither Satisfied or Dissatisfied	_ Partly Satisfied	_ Very Satisfied	_ Not applicable

If Very Dissatisfied, please tell us why:

9. How satisfied are you with our shipping costs?

	Very Dissatisfied	Partly Dissatisfied	Neither Satisfied or Dissatisfied	Partly Satisfied	Very Satisfied	Not applicable
_	*How satisfied are you with our shipping costs? _ Very Dissatisfied	_ Partly Dissatisfied	_ Neither Satisfied or Dissatisfied	_ Partly Satisfied	_ Very Satisfied	_ Not applicable

If Very Dissatisfied, please tell us why:

10. How satisfied are you with our delivery time?

	Very Dissatisfied	Partly Dissatisfied	Neither Satisfied or Dissatisfied	Partly Satisfied	Very Satisfied	Not applicable
_	*How satisfied are you with our delivery time? _ Very Dissatisfied	_ Partly Dissatisfied	_ Neither Satisfied or Dissatisfied	_ Partly Satisfied	_ Very Satisfied	_ Not applicable

If Very Dissatisfied, please tell us why:

11. Have you ever contacted a Drysdales customer service agent by phone?

Have you ever contacted a Drysdales customer service agent by phone? Yes

If Yes, please explain whether or not your call was resolved to your satisfaction:

12. Have you ever contacted Drysdales customer service by e-mail?

Have you ever contacted Drysdales customer service by e-mail? Yes

If Yes, please explain whether or not your e-mail was resolved to your satisfaction:

13. Have you ever ordered a product from Drysdales that you later found was back-ordered or no longer available?

Have you ever ordered a product from Drysdales that you later found was back-ordered or no longer available? Yes

If Yes, please explain whether or not this problem was eventually resolved to your satisfaction:

14. How likely are you to recommend Drysdales to someone else?

	Very Unlikely	Somewhat Unlikely	Neither Likely nor Unlikely	Somewhat Likely	Very Likely	N/A
_	*How likely are you to recommend Drysdales to someone else? _ Very Unlikely	_ Somewhat Unlikely	_ Neither Likely nor Unlikely	_ Somewhat Likely	_ Very Likely	_ N/A

15. As a Drysdales customer, is there anything else you would like to tell us?

As a Drysdales customer, is there anything else you would like to tell us?