Drysdales customer survey 2011

*
1. How did you originally hear about Drysdales?
*
2. How many years have you been shopping at Drysdales?
*
3. How many times have you purchased products from Drysdales?
*
4. Have you ever recommended shopping at Drysdales to someone?
*
5. How do you prefer to browse Drysdales' product line?
*
6. How do you prefer to purchase products from Drysdales?
7. Please grade the performance and ease of use of Drysdales.com since October 2010:
Much worseA little worseThe sameA little betterMuch betterN/A
_
8. How satisfied are you with our return policy?
Very DissatisfiedPartly DissatisfiedNeither Satisfied or DissatisfiedPartly SatisfiedVery SatisfiedNot applicable
_
9. How satisfied are you with our shipping costs?
Very DissatisfiedPartly DissatisfiedNeither Satisfied or DissatisfiedPartly SatisfiedVery SatisfiedNot applicable
_
10. How satisfied are you with our delivery time?
Very DissatisfiedPartly DissatisfiedNeither Satisfied or DissatisfiedPartly SatisfiedVery SatisfiedNot applicable
_
*
11. Have you ever contacted a Drysdales customer service agent by phone?
*
12. Have you ever contacted Drysdales customer service by e-mail?
*
13. Have you ever ordered a product from Drysdales that you later found was back-ordered or no longer available?
*
14. How likely are you to recommend Drysdales to someone else?
Very UnlikelySomewhat UnlikelyNeither Likely nor UnlikelySomewhat LikelyVery LikelyN/A
_
15. As a Drysdales customer, is there anything else you would like to tell us?