Customer Satisfaction Template
1
. How convenient is ThermoFusion to use?
How convenient is ThermoFusion to use?
Extremely convenient
Very convenient
Moderately convenient
Slightly convenient
Not at all convenient
What would make ThermoFusion more convenient?
2
. Did you use ThermoFusion's technical and engineering support?
Did you use ThermoFusion's technical and engineering support?
Yes, they helped me.
No, I will in the future.
No, I don't need technical resources.
Other (please specify)
3
. How responsive is ThermoFusion?
How responsive is ThermoFusion?
Extremely responsive
Very responsive
Moderately responsive
Slightly responsive
Not at all responsive
4
. Compared to ThermoFusion's competitors, is their quality better, worse, or about the same?
Compared to ThermoFusion's competitors, is their quality better, worse, or about the same?
Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse
5
. Compared to ThermoFusion's competitors, are their prices more reasonable, less reasonable, or about the same?
Compared to ThermoFusion's competitors, are their prices more reasonable, less reasonable, or about the same?
Much more reasonable
Somewhat more reasonable
Slightly more reasonable
About as reasonable
Slightly less reasonable
Somewhat less reasonable
Much less reasonable
6
. Did ThermoFusion meet all your expectations?
Did ThermoFusion meet all your expectations?
Yes
No
What expectations did they miss?
7
. Did you know ThermoFusion performs all types of heat treating AND brazing?
Did you know ThermoFusion performs all types of heat treating AND brazing?
Yes
No
8
. Would you recommend ThermoFusion as a high quality, responsive provider of heat treating or brazing services?
Would you recommend ThermoFusion as a high quality, responsive provider of heat treating or brazing services?
Yes
No
If "no", why wouldn't you recommend them?
9
. Is there anything else you'd like to tell ThermoFusion?
Is there anything else you'd like to tell ThermoFusion?
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