Student Satisfaction Survey 2013Student Satisfaction Survey 2013

Please take a few moments to share information about your experience at WSU Tri-Cities. Student feedback helps academic and administrative departments enhance their support for student success.

Survey responses are anonymous; results will be shared only in the aggregate.

Individual responses will not be analyzed. If you opt to provide your contact information at the end of the survey to be entered into the weekly drawing (multiple prizes awarded each week), your survey responses will be separated from your prize entry to maintain the confidentiality of your responses.

1. Please rate your overall experience at WSU Tri-Cities:

Please rate your overall experience at WSU Tri-Cities: Completely dissatisfied

Somewhat dissatisfied

Neither dissatisfied nor satisfied

Somewhat satisfied

Completely satisfied

2. Please rate your satisfaction with the following aspects of classes offered on the WSU Tri-Cities campus:

	Completely dissatisfied	Somewhat dissatisfied	Neither dissatisfied nor satisfied	Somewhat satisfied	Completely satisfied
Availability of classes	*Please rate your satisfaction with the following aspects of classes offered on the WSU Tri-Cities campus: Availability of classes Completely dissatisfied	Availability of classes Somewhat dissatisfied	Availability of classes Neither dissatisfied nor satisfied	Availability of classes Somewhat satisfied	Availability of classes Completely satisfied
Availability of classes at the time of day I need	Availability of classes at the time of day I need Completely dissatisfied	Availability of classes at the time of day I need Somewhat dissatisfied	Availability of classes at the time of day I need Neither dissatisfied nor satisfied	Availability of classes at the time of day I need Somewhat satisfied	Availability of classes at the time of day I need Completely satisfied
Class sizes	Class sizes Completely dissatisfied	Class sizes Somewhat dissatisfied	Class sizes Neither dissatisfied nor satisfied	Class sizes Somewhat satisfied	Class sizes Completely satisfied
Level of academic challenge	Level of academic challenge Completely dissatisfied	Level of academic challenge Somewhat dissatisfied	Level of academic challenge Neither dissatisfied nor satisfied	Level of academic challenge Somewhat satisfied	Level of academic challenge Completely satisfied

3. Please rate your satisfaction with faculty who teach at WSU Tri-Cities:

	Completely dissatisfied	Somewhat dissatisfied	Neither dissatisfied nor satisfied	Somewhat satisfied	Completely satisfied
Quality of teaching	*Please rate your satisfaction with faculty who teach at WSU Tri-Cities: Quality of teaching Completely dissatisfied	Quality of teaching Somewhat dissatisfied	Quality of teaching Neither dissatisfied nor satisfied	Quality of teaching Somewhat satisfied	Quality of teaching Completely satisfied
Helpfulness and accessibility of faculty	Helpfulness and accessibility of faculty Completely dissatisfied	Helpfulness and accessibility of faculty Somewhat dissatisfied	Helpfulness and accessibility of faculty Neither dissatisfied nor satisfied	Helpfulness and accessibility of faculty Somewhat satisfied	Helpfulness and accessibility of faculty Completely satisfied
Opportunity to meet and interact informally with faculty	Opportunity to meet and interact informally with faculty Completely dissatisfied	Opportunity to meet and interact informally with faculty Somewhat dissatisfied	Opportunity to meet and interact informally with faculty Neither dissatisfied nor satisfied	Opportunity to meet and interact informally with faculty Somewhat satisfied	Opportunity to meet and interact informally with faculty Completely satisfied

4. Optional: What can be done to improve your academic experience?

Optional: What can be done to improve your academic experience?

5. Please rate your experience with WSU Tri-Cities services:

	Completely dissatisfied	Somewhat dissatisfied	Neither dissatisfied nor satisfied	Somewhat satisfied	Completely satisfied
Advisor responsiveness	*Please rate your experience with WSU Tri-Cities services: Advisor responsiveness Completely dissatisfied	Advisor responsiveness Somewhat dissatisfied	Advisor responsiveness Neither dissatisfied nor satisfied	Advisor responsiveness Somewhat satisfied	Advisor responsiveness Completely satisfied
Advisor professionalism	Advisor professionalism Completely dissatisfied	Advisor professionalism Somewhat dissatisfied	Advisor professionalism Neither dissatisfied nor satisfied	Advisor professionalism Somewhat satisfied	Advisor professionalism Completely satisfied
Advisor as accurate source of information on academic policies and procedures	Advisor as accurate source of information on academic policies and procedures Completely dissatisfied	Advisor as accurate source of information on academic policies and procedures Somewhat dissatisfied	Advisor as accurate source of information on academic policies and procedures Neither dissatisfied nor satisfied	Advisor as accurate source of information on academic policies and procedures Somewhat satisfied	Advisor as accurate source of information on academic policies and procedures Completely satisfied
Advisor as source of information about campus student support resources	Advisor as source of information about campus student support resources Completely dissatisfied	Advisor as source of information about campus student support resources Somewhat dissatisfied	Advisor as source of information about campus student support resources Neither dissatisfied nor satisfied	Advisor as source of information about campus student support resources Somewhat satisfied	Advisor as source of information about campus student support resources Completely satisfied
The overall process of registering for classes	The overall process of registering for classes Completely dissatisfied	The overall process of registering for classes Somewhat dissatisfied	The overall process of registering for classes Neither dissatisfied nor satisfied	The overall process of registering for classes Somewhat satisfied	The overall process of registering for classes Completely satisfied
On-campus financial aid and scholarship services	On-campus financial aid and scholarship services Completely dissatisfied	On-campus financial aid and scholarship services Somewhat dissatisfied	On-campus financial aid and scholarship services Neither dissatisfied nor satisfied	On-campus financial aid and scholarship services Somewhat satisfied	On-campus financial aid and scholarship services Completely satisfied
On-campus cashier/student accounts	On-campus cashier/student accounts Completely dissatisfied	On-campus cashier/student accounts Somewhat dissatisfied	On-campus cashier/student accounts Neither dissatisfied nor satisfied	On-campus cashier/student accounts Somewhat satisfied	On-campus cashier/student accounts Completely satisfied

6. Please rate your experience with the following WSU Tri-Cities services:

	Did not use this service	Completely dissatisfied	Somewhat dissatisfied	Neither dissatisfied nor satisfied	Somewhat satisfied	Completely satisfied
The Bookie (Campus Bookstore)	*Please rate your experience with the following WSU Tri-Cities services: The Bookie (Campus Bookstore) Did not use this service	The Bookie (Campus Bookstore) Completely dissatisfied	The Bookie (Campus Bookstore) Somewhat dissatisfied	The Bookie (Campus Bookstore) Neither dissatisfied nor satisfied	The Bookie (Campus Bookstore) Somewhat satisfied	The Bookie (Campus Bookstore) Completely satisfied
Cougar Cafe	Cougar Cafe Did not use this service	Cougar Cafe Completely dissatisfied	Cougar Cafe Somewhat dissatisfied	Cougar Cafe Neither dissatisfied nor satisfied	Cougar Cafe Somewhat satisfied	Cougar Cafe Completely satisfied
Library	Library Did not use this service	Library Completely dissatisfied	Library Somewhat dissatisfied	Library Neither dissatisfied nor satisfied	Library Somewhat satisfied	Library Completely satisfied
Tutoring Center	Tutoring Center Did not use this service	Tutoring Center Completely dissatisfied	Tutoring Center Somewhat dissatisfied	Tutoring Center Neither dissatisfied nor satisfied	Tutoring Center Somewhat satisfied	Tutoring Center Completely satisfied
Writing Center	Writing Center Did not use this service	Writing Center Completely dissatisfied	Writing Center Somewhat dissatisfied	Writing Center Neither dissatisfied nor satisfied	Writing Center Somewhat satisfied	Writing Center Completely satisfied
Career Development Center	Career Development Center Did not use this service	Career Development Center Completely dissatisfied	Career Development Center Somewhat dissatisfied	Career Development Center Neither dissatisfied nor satisfied	Career Development Center Somewhat satisfied	Career Development Center Completely satisfied
Computer Center Help Desk	Computer Center Help Desk Did not use this service	Computer Center Help Desk Completely dissatisfied	Computer Center Help Desk Somewhat dissatisfied	Computer Center Help Desk Neither dissatisfied nor satisfied	Computer Center Help Desk Somewhat satisfied	Computer Center Help Desk Completely satisfied
Copy Center	Copy Center Did not use this service	Copy Center Completely dissatisfied	Copy Center Somewhat dissatisfied	Copy Center Neither dissatisfied nor satisfied	Copy Center Somewhat satisfied	Copy Center Completely satisfied
Veterans' Support Services	Veterans' Support Services Did not use this service	Veterans' Support Services Completely dissatisfied	Veterans' Support Services Somewhat dissatisfied	Veterans' Support Services Neither dissatisfied nor satisfied	Veterans' Support Services Somewhat satisfied	Veterans' Support Services Completely satisfied
TRiO	TRiO Did not use this service	TRiO Completely dissatisfied	TRiO Somewhat dissatisfied	TRiO Neither dissatisfied nor satisfied	TRiO Somewhat satisfied	TRiO Completely satisfied
Counseling Services	Counseling Services Did not use this service	Counseling Services Completely dissatisfied	Counseling Services Somewhat dissatisfied	Counseling Services Neither dissatisfied nor satisfied	Counseling Services Somewhat satisfied	Counseling Services Completely satisfied
Disabled Student Services	Disabled Student Services Did not use this service	Disabled Student Services Completely dissatisfied	Disabled Student Services Somewhat dissatisfied	Disabled Student Services Neither dissatisfied nor satisfied	Disabled Student Services Somewhat satisfied	Disabled Student Services Completely satisfied

7. Optional: What can be done to improve any of the student services listed above?

Optional: What can be done to improve any of the student services listed above?

8. Rate your experience with the following:

	Completely dissatisfied	Somewhat dissatisfied	Neither dissatisfied nor satisfied	Somewhat satisfied	Completely satisfied
Usefulness of WSU Tri-Cities' web site	*Rate your experience with the following: Usefulness of WSU Tri-Cities' web site Completely dissatisfied	Usefulness of WSU Tri-Cities' web site Somewhat dissatisfied	Usefulness of WSU Tri-Cities' web site Neither dissatisfied nor satisfied	Usefulness of WSU Tri-Cities' web site Somewhat satisfied	Usefulness of WSU Tri-Cities' web site Completely satisfied
Availability of places to study on campus	Availability of places to study on campus Completely dissatisfied	Availability of places to study on campus Somewhat dissatisfied	Availability of places to study on campus Neither dissatisfied nor satisfied	Availability of places to study on campus Somewhat satisfied	Availability of places to study on campus Completely satisfied
Campus safety	Campus safety Completely dissatisfied	Campus safety Somewhat dissatisfied	Campus safety Neither dissatisfied nor satisfied	Campus safety Somewhat satisfied	Campus safety Completely satisfied
Clarity of WSU Tri-Cities' communication regarding academic deadlines	Clarity of WSU Tri-Cities' communication regarding academic deadlines Completely dissatisfied	Clarity of WSU Tri-Cities' communication regarding academic deadlines Somewhat dissatisfied	Clarity of WSU Tri-Cities' communication regarding academic deadlines Neither dissatisfied nor satisfied	Clarity of WSU Tri-Cities' communication regarding academic deadlines Somewhat satisfied	Clarity of WSU Tri-Cities' communication regarding academic deadlines Completely satisfied
Clarity of WSU Tri-Cities' communication regarding University policies	Clarity of WSU Tri-Cities' communication regarding University policies Completely dissatisfied	Clarity of WSU Tri-Cities' communication regarding University policies Somewhat dissatisfied	Clarity of WSU Tri-Cities' communication regarding University policies Neither dissatisfied nor satisfied	Clarity of WSU Tri-Cities' communication regarding University policies Somewhat satisfied	Clarity of WSU Tri-Cities' communication regarding University policies Completely satisfied

9. How do you prefer to get information about activities and events on campus (check top 2 methods)?

How do you prefer to get information about activities and events on campus (check top 2 methods)? Friend/classmate Facebook WSU Tri-Cities website Twitter	Flyer or poster Digital display/TV CougSync E-Mail	Student newsletter Bulletin board Announcement in class ZZusis
Other (please specify)

10. Indicate your level of support for a potential $5 per semester student technology fee to help pay for computers, internet service, Wi-fi, etc.?

Indicate your level of support for a potential $5 per semester student technology fee to help pay for computers, internet service, Wi-fi, etc.? Strongly support

Somewhat support

Not sure

Do not support