Member Experience

How Can We Improve?

 

Please take a moment to help us improve your experience at South Florida Federal Credit Union. As part of our continuing effort to improve the quality of our service, we would like to hear about your recent interaction with our Member Services Team.

1. Overall, how satisfied are you with your recent contact with our Member Service department?
2. Which of the following best describes the type(s) of questions you asked our Representative? Select all that apply.
3. How long did you wait before you were seen?
4. How satisfied are you with:
Very satisfiedSatisfiedNeither satisfied or dissatisfiedDissatisfiedVery Dissatisfied
The knowledge of the Member Service Rep who assisted you.
The personalization of our response.
The professionalism of our Member Service Rep.
Our ability to address your inquiry.
The level of courtesy you received.
The timeliness of our response.
5. What specific thing(s) can we do to increase your satisfaction?
6. How often do you visit South Florida Federal Credit Union?
7. Did this most recent interaction with the Member Service department resolve your inquiry?
8. How likely are you to recommend South Florida Federal Credit Union to a colleague or a friend? Where 1 is "not likely at all", 3 is "neutral", and 5 is "extremely likely."
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