Resident Survey

1. Community Name:

Community Name:

2. How long have you lived in this community?

How long have you lived in this community?

3. Why did you select this community for your home? (check ALL that apply)

Why did you select this community for your home? (check ALL that apply) Low rent Close to work Convenient location Close to public transport	Garage Energy-efficient design Good neighborhood Site amenities	Free on-site services/programs Number of bedrooms Reputation of owner School District
Other (please specify)

4. How would you describe the condition of your home when you first moved in?

How would you describe the condition of your home when you first moved in? Excellent

Good

Fair

Poor

5. What features inside your home do you LIKE? (check ALL that apply)

What features inside your home do you LIKE? (check ALL that apply) Number of bedrooms Built-in kitchen appliances Energy efficiency Adequate storage Enclosed garage	Assigned parking Floor & window coverings Patio/balcony Noise level Extra bathroom	Washer/dryer hookup in unit Color selection Layout Pre-wired cable/internet
Other (please specify)

6. What features inside your home do you DISLIKE? (check ALL that apply)

What features inside your home do you DISLIKE? (check ALL that apply) Number of bedrooms Built-in kitchen appliances Energy efficiency Adequate storage Enclosed garage	Assigned parking Floor & window coverings Patio/balcony Noise level Extra bathroom	Washer/dryer hookup in unit Color selection Layout Pre-wired cable/internet
Other (please specify)

7. Do you have a computer in your home?

Do you have a computer in your home? Yes

8. When was the last time a staff person visited your home?

When was the last time a staff person visited your home? Within the past month

1-6 months ago

7-11 months ago

12 or more months ago

Never

9. How would you rate the on-site manager?

How would you rate the on-site manager? Excellent

Good

Fair

Poor

10. Does the office respond to your questions/requests within a satisfactory time?

Does the office respond to your questions/requests within a satisfactory time? Excellent

Good

Fair

Poor

N/A

11. How would you rate the on-site maintenance team?

How would you rate the on-site maintenance team? Excellent

Good

Fair

Poor

12. Do the maintenance staff respond to your service requests within a satisfactory time?

Do the maintenance staff respond to your service requests within a satisfactory time? Excellent

Good

Fair

Poor

13. Have you ever called the management office after-hours with an emergency?

Have you ever called the management office after-hours with an emergency? Yes

14. Rate the staff's response time to your emergency?

Rate the staff's response time to your emergency? Excellent

Good

Fair

Poor

N/A

15. Rate cleanliness and maintenance of the common areas?

	Excellent	Good	Fair	Poor	N/A
Laundry rooms	*Rate cleanliness and maintenance of the common areas? Laundry rooms Excellent	Laundry rooms Good	Laundry rooms Fair	Laundry rooms Poor	Laundry rooms N/A
Community building	Community building Excellent	Community building Good	Community building Fair	Community building Poor	Community building N/A
Grounds	Grounds Excellent	Grounds Good	Grounds Fair	Grounds Poor	Grounds N/A
Elevators	Elevators Excellent	Elevators Good	Elevators Fair	Elevators Poor	Elevators N/A
Stairwells	Stairwells Excellent	Stairwells Good	Stairwells Fair	Stairwells Poor	Stairwells N/A
Parking areas	Parking areas Excellent	Parking areas Good	Parking areas Fair	Parking areas Poor	Parking areas N/A
Trash collection areas	Trash collection areas Excellent	Trash collection areas Good	Trash collection areas Fair	Trash collection areas Poor	Trash collection areas N/A
Pool/Patio areas	Pool/Patio areas Excellent	Pool/Patio areas Good	Pool/Patio areas Fair	Pool/Patio areas Poor	Pool/Patio areas N/A
Playground	Playground Excellent	Playground Good	Playground Fair	Playground Poor	Playground N/A

Comments:

16. Have you noticed anything around the community that might be a hazard or risk to your family or other residents?

(For example: broken glass that hasn't been cleaned up; broken locks on pool gates or security gates; broken playground equipment; burned-out street lamps that haven't been fixed; etc)

Please be specific:

Have you noticed anything around the community that might be a hazard or risk to your family or other residents? (For example: broken glass that hasn't been cleaned up; broken locks on pool gates or security gates; broken playground equipment; burned-out street lamps that haven't been fixed; etc) Please be specific:

17. Have you ever participated in a Resident Meeting at the clubhouse?

Have you ever participated in a Resident Meeting at the clubhouse? Yes

18. Do you read the monthly community newsletter?

Do you read the monthly community newsletter? Yes

Sometimes

N/A

19. Do you find the monthly newsletter informative?

Do you find the monthly newsletter informative? Yes

Sometimes

N/A

20. How would you rate the level of criminal activity at your community?

How would you rate the level of criminal activity at your community? High

Average

Low

21. How often do any members of your family participate in the free on-site Housing with Heart services and programs?

How often do any members of your family participate in the free on-site Housing with Heart services and programs? Often

Sometimes

Never

Not aware of any free on-site services/programs

22. How would you rate the on-site Resident Services Coordinator?

How would you rate the on-site Resident Services Coordinator? Excellent

Good

Fair

Poor

N/A

23. What programs or services do you or other family members use? (Check ALL that apply)

What programs or services do you or other family members use? (Check ALL that apply) After-school tutoring Computer room Field trips Work-force training PIP ESL classes	Art programs Seasonal parties Special events Financial literacy Utility discounts (CARE) Healthy Families	Personal assistance Food distribution Health programs Exercise classes None or N/A
Other (please specify)

24. Are the days and times of the resident services/programs convenient to your schedule?

Are the days and times of the resident services/programs convenient to your schedule? Excellent Good	Fair Poor	N/A
Comments:

Thank you for your participation.