Mamajuana Cafe NYC Service Survey

1. What was the date and time you visited Mamajuana Cafe NYC?

What was the date and time you visited Mamajuana Cafe NYC?

2. Did you have a reservation for your visit or did you walk-in?

Did you have a reservation for your visit or did you walk-in? I had a reservation

I walked in

3. When you arrived, did the hostess greet you with a friendly greeting?

When you arrived, did the hostess greet you with a friendly greeting? Yes

4. How long did you have to wait to be seated at your table?

How long did you have to wait to be seated at your table? 0 - 5 minutes

6 - 10 minutes

11 - 15 minutes

16 - 30 minutes

over 30 minutes

5. When you were seated at your table, was your table set? (silverware and napkins)

When you were seated at your table, was your table set? (silverware and napkins) Yes

Yes, but missing something

6. How long did you have to wait before the busser filled your water glass?

How long did you have to wait before the busser filled your water glass? 0-3 minutes

4-8 minutes

9+ minutes

7. Did your server introduce him/herself when they arrived at the table to take your order?

Did your server introduce him/herself when they arrived at the table to take your order? Yes

8. What was your server's name? (It's ok if you don't remember)

What was your server's name? (It's ok if you don't remember)

9. Did the server mention our Chef's Specials of the day and/or any Speciality drink?

Did the server mention our Chef's Specials of the day and/or any Speciality drink? Yes

10. How well did your server answer any questions you may have had about the menu?

How well did your server answer any questions you may have had about the menu? Poorly

Average

Good

Excellent

11. How long did you wait for your 1st drink?

How long did you wait for your 1st drink? 0 - 5 minutes

6 - 10 minutes

11 - 15 minutes

I didn't order drinks

12. How long did you wait for your 1st course (appetizers)?

How long did you wait for your 1st course (appetizers)? 5 - 10 minutes

11 - 15 minutes

over 15 minutes

I didn't order appetizers

13. How long did you have to wait for your main course?

How long did you have to wait for your main course? 5 - 10 minutes

11- 15 minutes

over 15 minutes

I didn't order a main course

14. After receiving your meal, did the server stop by your table to ensure everything was great and/or to ask if you needed anything else?

After receiving your meal, did the server stop by your table to ensure everything was great and/or to ask if you needed anything else? Yes

Yes, they stopped by a few times throughout my visit

Yes, but I had to look for them a few times

15. Were you asked by the server if you would be having desert?

Were you asked by the server if you would be having desert? Yes

Yes, they even gave us a recommendation

16. Overall, how would you rate the quality and presentation of the food and drinks you had on your visit?

Overall, how would you rate the quality and presentation of the food and drinks you had on your visit? Below Average

Average

Good

Great

Excellent

Outstanding

17. Overall, how would you rate the quality of the service and attention your received from our staff? (Hostess, Busser, Server, Manager, etc...)

Overall, how would you rate the quality of the service and attention your received from our staff? (Hostess, Busser, Server, Manager, etc...) Below Average

Average

Good

Great

Excellent

Outstanding

18. Overall, how would you rate our restaurants appearance (cleanliness)?

Overall, how would you rate our restaurants appearance (cleanliness)? Below Average

Average

Good

Great

Excellent

Oustanding

19. If the opportunity presented itself again, would you visit Mamajuana Cafe NYC again in the near future?

If the opportunity presented itself again, would you visit Mamajuana Cafe NYC again in the near future? Yes, absolutely!!

No, I was not satisfied.

Not sure, I would have to think about it.

20. Would you recommend us to a friend based on your experience with us?

Would you recommend us to a friend based on your experience with us? Yes

21. Please use this box to provide us with any additional feedback. Thank You

Please use this box to provide us with any additional feedback. Thank You

Mamajuana Cafe NYC Service

1. Default Section

1. What was the date and time you visited Mamajuana Cafe NYC?

2. Did you have a reservation for your visit or did you walk-in?

3. When you arrived, did the hostess greet you with a friendly greeting?

4. How long did you have to wait to be seated at your table?

5. When you were seated at your table, was your table set? (silverware and napkins)

6. How long did you have to wait before the busser filled your water glass?

7. Did your server introduce him/herself when they arrived at the table to take your order?

8. What was your server's name? (It's ok if you don't remember)

9. Did the server mention our Chef's Specials of the day and/or any Speciality drink?

10. How well did your server answer any questions you may have had about the menu?

11. How long did you wait for your 1st drink?

12. How long did you wait for your 1st course (appetizers)?

13. How long did you have to wait for your main course?

14. After receiving your meal, did the server stop by your table to ensure everything was great and/or to ask if you needed anything else?

15. Were you asked by the server if you would be having desert?

16. Overall, how would you rate the quality and presentation of the food and drinks you had on your visit?

17. Overall, how would you rate the quality of the service and attention your received from our staff? (Hostess, Busser, Server, Manager, etc...)

18. Overall, how would you rate our restaurants appearance (cleanliness)?

19. If the opportunity presented itself again, would you visit Mamajuana Cafe NYC again in the near future?

20. Would you recommend us to a friend based on your experience with us?

21. Please use this box to provide us with any additional feedback. Thank You