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River Cats Customer Satisfaction Survey 2012
1
. How many River Cats games did you attend this season?
How many River Cats games did you attend this season?
1-2
3-4
5-10
11+
2
. I am a
I am a
Individual Ticket Purchaser
Mini Plan Holder
Flex Plan Holder
Full Season Ticket Holder
Annual Suite Holder
Group Outing Member
3
. If you do not currently have a ticket package, have you ever considered purchasing one?
If you do not currently have a ticket package, have you ever considered purchasing one?
Yes
No
Please feel free to give us contact information if you would like to learn more about our money saving options and exclusive benefits.
4
. Where do you get most of your information about the River Cats games and promotions?
Where do you get most of your information about the River Cats games and promotions?
Newspaper
Radio
Television
River Cats Emails
River Cats Web site
Facebook
Twitter
Other
If you answered "Other," please explain:
5
. Which television station do you mainly get your local news from?
Which television station do you mainly get your local news from?
NBC
ABC
CBS
FOX
None of the above
Other (please specify)
6
. Which radio station do you most frequently listen to?
Which radio station do you most frequently listen to?
KHTK 1140
KSTE 650
KFBK 1530
KNCI 105.1
98 ROCK 98.5
KDND 107.9
Other (please specify)
7
. Do you subscribe to the Sacramento Bee?
Do you subscribe to the Sacramento Bee?
Yes
No
I read the Bee online only
8
. What do you enjoy most about coming to River Cats games? (Please check all that apply)
What do you enjoy most about coming to River Cats games? (Please check all that apply)
Ballpark Food
Affordable Family Entertainment
Championship Baseball
In-Between Inning Entertainment
Overall Atmosphere
Giveaways (i.e. Bobbleheads, Hats)
Fireworks
Recurring Theme Night/Special Offers
Please Feel Free to Comment:
9
. What prevents you from attending more games? (Please check up to three answers)
What prevents you from attending more games? (Please check up to three answers)
Busy Schedule
Cost
Doesn't Come To Mind/Not On My Radar
Too Many Other Family Responsibilities
Prefer Other Types of Entertainment
Not Much of a Sports Fan
Location Isn't Convenient
Other
Please Feel Free to Comment:
10
. Are you usually aware of special promotions or theme nights before attending a game?
Are you usually aware of special promotions or theme nights before attending a game?
Yes
No
11
. Which of the following promotions would cause you to attend a game? (Please check all that apply)
Which of the following promotions would cause you to attend a game? (Please check all that apply)
Cultural Heritage Nights
Special Entertainment Acts (Zooperstars, Cowboy Monkey Rodeo, etc.)
Collectible Pin Giveaway
Free Parking
$1 Hot Dog/$1 Dessert
$2 Beer
Charity Events (Komen Swing for the Cure, Players Wives' Food Drive)
Theme Nights (Star Wars, Country Night, etc.)
None. I am only here to watch baseball
Player Jersey Auctions
Seniors Eat Free
Player Bobblehead Giveaways
Fireworks
Please Feel Free to Comment or List Other Promotions You Would Like To See
12
. Are you more likely to attend a game if it is against the Reno Aces or Fresno Grizzlies?
Are you more likely to attend a game if it is against the Reno Aces or Fresno Grizzlies?
Yes, for both teams
Yes, for the Reno Aces
Yes, for the Fresno Grizzlies
No, the opposing team does not influence my decision to attend a game
Please Feel Free to Comment
13
. Between innings, the River Cats have 90 second on-field entertainment. Please rate the following:
I enjoy it - fun to watch
Can take it or leave it
I don't care for this
I haven't seen this
Hot Dog Cannon - hot dogs being fired into crowd
*
Between innings, the River Cats have 90 second on-field entertainment. Please rate the following: Hot Dog Cannon - hot dogs being fired into crowd I enjoy it - fun to watch
Hot Dog Cannon - hot dogs being fired into crowd Can take it or leave it
Hot Dog Cannon - hot dogs being fired into crowd I don't care for this
Hot Dog Cannon - hot dogs being fired into crowd I haven't seen this
Dancing on the Dugout
Dancing on the Dugout I enjoy it - fun to watch
Dancing on the Dugout Can take it or leave it
Dancing on the Dugout I don't care for this
Dancing on the Dugout I haven't seen this
K Man - coupons for opposing team strikeouts
K Man - coupons for opposing team strikeouts I enjoy it - fun to watch
K Man - coupons for opposing team strikeouts Can take it or leave it
K Man - coupons for opposing team strikeouts I don't care for this
K Man - coupons for opposing team strikeouts I haven't seen this
Roof Man
Roof Man I enjoy it - fun to watch
Roof Man Can take it or leave it
Roof Man I don't care for this
Roof Man I haven't seen this
Capitol Corridor Lucky Winner - tickets and train ride to A's game
Capitol Corridor Lucky Winner - tickets and train ride to A's game I enjoy it - fun to watch
Capitol Corridor Lucky Winner - tickets and train ride to A's game Can take it or leave it
Capitol Corridor Lucky Winner - tickets and train ride to A's game I don't care for this
Capitol Corridor Lucky Winner - tickets and train ride to A's game I haven't seen this
Heads of State Race (California Governors)
Heads of State Race (California Governors) I enjoy it - fun to watch
Heads of State Race (California Governors) Can take it or leave it
Heads of State Race (California Governors) I don't care for this
Heads of State Race (California Governors) I haven't seen this
Groove Crew - dancing grounds crew
Groove Crew - dancing grounds crew I enjoy it - fun to watch
Groove Crew - dancing grounds crew Can take it or leave it
Groove Crew - dancing grounds crew I don't care for this
Groove Crew - dancing grounds crew I haven't seen this
Dinger Follow the Leader
Dinger Follow the Leader I enjoy it - fun to watch
Dinger Follow the Leader Can take it or leave it
Dinger Follow the Leader I don't care for this
Dinger Follow the Leader I haven't seen this
Supercuts Super Catch - fan catching balls in outfield for prizes.
Supercuts Super Catch - fan catching balls in outfield for prizes. I enjoy it - fun to watch
Supercuts Super Catch - fan catching balls in outfield for prizes. Can take it or leave it
Supercuts Super Catch - fan catching balls in outfield for prizes. I don't care for this
Supercuts Super Catch - fan catching balls in outfield for prizes. I haven't seen this
Is there other in-game entertainment you would like to see?
14
. How often do you visit the team store, The On Deck Shop, when you come to a River Cats game?
How often do you visit the team store, The On Deck Shop, when you come to a River Cats game?
Never
1-5 times per year
6-20 times per year
More than 20 times per year
Is there anything you would like us to carry in the store that we don't have now?
15
. Do you do business with these companies or enjoy the following products:
I always do business with or purchase goods from this company/business/store
I sometimes do business with or purchase goods from this company/business/store
I have never done business with or purchased goods from this company/business/store
Wienerschnitzel
*
Do you do business with these companies or enjoy the following products: Wienerschnitzel I always do business with or purchase goods from this company/business/store
Wienerschnitzel I sometimes do business with or purchase goods from this company/business/store
Wienerschnitzel I have never done business with or purchased goods from this company/business/store
Raley’s or Bel Air
Raley’s or Bel Air I always do business with or purchase goods from this company/business/store
Raley’s or Bel Air I sometimes do business with or purchase goods from this company/business/store
Raley’s or Bel Air I have never done business with or purchased goods from this company/business/store
Supercuts
Supercuts I always do business with or purchase goods from this company/business/store
Supercuts I sometimes do business with or purchase goods from this company/business/store
Supercuts I have never done business with or purchased goods from this company/business/store
The Golden 1
The Golden 1 I always do business with or purchase goods from this company/business/store
The Golden 1 I sometimes do business with or purchase goods from this company/business/store
The Golden 1 I have never done business with or purchased goods from this company/business/store
Round Table Pizza
Round Table Pizza I always do business with or purchase goods from this company/business/store
Round Table Pizza I sometimes do business with or purchase goods from this company/business/store
Round Table Pizza I have never done business with or purchased goods from this company/business/store
Miller-Coors
Miller-Coors I always do business with or purchase goods from this company/business/store
Miller-Coors I sometimes do business with or purchase goods from this company/business/store
Miller-Coors I have never done business with or purchased goods from this company/business/store
California Family Fitness
California Family Fitness I always do business with or purchase goods from this company/business/store
California Family Fitness I sometimes do business with or purchase goods from this company/business/store
California Family Fitness I have never done business with or purchased goods from this company/business/store
Sutter Health
Sutter Health I always do business with or purchase goods from this company/business/store
Sutter Health I sometimes do business with or purchase goods from this company/business/store
Sutter Health I have never done business with or purchased goods from this company/business/store
Roseville Automall
Roseville Automall I always do business with or purchase goods from this company/business/store
Roseville Automall I sometimes do business with or purchase goods from this company/business/store
Roseville Automall I have never done business with or purchased goods from this company/business/store
Jiffy Lube
Jiffy Lube I always do business with or purchase goods from this company/business/store
Jiffy Lube I sometimes do business with or purchase goods from this company/business/store
Jiffy Lube I have never done business with or purchased goods from this company/business/store
Coca Cola
Coca Cola I always do business with or purchase goods from this company/business/store
Coca Cola I sometimes do business with or purchase goods from this company/business/store
Coca Cola I have never done business with or purchased goods from this company/business/store
Premier Access Dental
Premier Access Dental I always do business with or purchase goods from this company/business/store
Premier Access Dental I sometimes do business with or purchase goods from this company/business/store
Premier Access Dental I have never done business with or purchased goods from this company/business/store
Esurance
Esurance I always do business with or purchase goods from this company/business/store
Esurance I sometimes do business with or purchase goods from this company/business/store
Esurance I have never done business with or purchased goods from this company/business/store
US Bank
US Bank I always do business with or purchase goods from this company/business/store
US Bank I sometimes do business with or purchase goods from this company/business/store
US Bank I have never done business with or purchased goods from this company/business/store
Bell Bros.
Bell Bros. I always do business with or purchase goods from this company/business/store
Bell Bros. I sometimes do business with or purchase goods from this company/business/store
Bell Bros. I have never done business with or purchased goods from this company/business/store
Les Schwab Tires
Les Schwab Tires I always do business with or purchase goods from this company/business/store
Les Schwab Tires I sometimes do business with or purchase goods from this company/business/store
Les Schwab Tires I have never done business with or purchased goods from this company/business/store
16
. Please give us your opinion of the following concession items.
Excellent
Good
Average
Needs Improvement
Terrible
Hamburger
*
Please give us your opinion of the following concession items. Hamburger Excellent
Hamburger Good
Hamburger Average
Hamburger Needs Improvement
Hamburger Terrible
Pizza
Pizza Excellent
Pizza Good
Pizza Average
Pizza Needs Improvement
Pizza Terrible
Hot Dog
Hot Dog Excellent
Hot Dog Good
Hot Dog Average
Hot Dog Needs Improvement
Hot Dog Terrible
Sliders (from Beer Garden)
Sliders (from Beer Garden) Excellent
Sliders (from Beer Garden) Good
Sliders (from Beer Garden) Average
Sliders (from Beer Garden) Needs Improvement
Sliders (from Beer Garden) Terrible
Kinder's BBQ Beef Sandwich
Kinder's BBQ Beef Sandwich Excellent
Kinder's BBQ Beef Sandwich Good
Kinder's BBQ Beef Sandwich Average
Kinder's BBQ Beef Sandwich Needs Improvement
Kinder's BBQ Beef Sandwich Terrible
Please feel free to comment
17
. How would you rate the service you receive at a River Cats game?
Excellent
Good
Fair
Poor
Parking
*
How would you rate the service you receive at a River Cats game? Parking Excellent
Parking Good
Parking Fair
Parking Poor
Ticketing
Ticketing Excellent
Ticketing Good
Ticketing Fair
Ticketing Poor
Ushers
Ushers Excellent
Ushers Good
Ushers Fair
Ushers Poor
Security
Security Excellent
Security Good
Security Fair
Security Poor
Team Store
Team Store Excellent
Team Store Good
Team Store Fair
Team Store Poor
Concessions
Concessions Excellent
Concessions Good
Concessions Fair
Concessions Poor
Please comment
18
. Please select your age category.
Please select your age category.
Under 18
19-24
25-34
35-44
45-54
55-64
65+
19
. How many children live in your home?
How many children live in your home?
0
1
2
3
4
5+
20
. Please provide any other suggestions that could improve your overall experience at Raley Field.
Please provide any other suggestions that could improve your overall experience at Raley Field.
21
. Thank you for your opinions. We really value your feedback. If you would like to add your name and contact information for us to follow up with you on your answers, please do so. However, this is entirely optional.
Thank you for your opinions. We really value your feedback. If you would like to add your name and contact information for us to follow up with you on your answers, please do so. However, this is entirely optional.
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