Customer Satisfaction Survey

We're committed to monitoring the quality of the services we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

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1. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Taking accountability for our actions	*Please rate the following aspects of our work. Taking accountability for our actions Excellent	Taking accountability for our actions Good	Taking accountability for our actions Adequate	Taking accountability for our actions Poor	Taking accountability for our actions Unacceptable	Taking accountability for our actions N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Unacceptable	Keeping you informed of progress N/A
Continuously improve on our commitments	Continuously improve on our commitments Excellent	Continuously improve on our commitments Good	Continuously improve on our commitments Adequate	Continuously improve on our commitments Poor	Continuously improve on our commitments Unacceptable	Continuously improve on our commitments N/A
Meeting expected and agreed timescales	Meeting expected and agreed timescales Excellent	Meeting expected and agreed timescales Good	Meeting expected and agreed timescales Adequate	Meeting expected and agreed timescales Poor	Meeting expected and agreed timescales Unacceptable	Meeting expected and agreed timescales N/A
Anticipating and responding promptly to your problems	Anticipating and responding promptly to your problems Excellent	Anticipating and responding promptly to your problems Good	Anticipating and responding promptly to your problems Adequate	Anticipating and responding promptly to your problems Poor	Anticipating and responding promptly to your problems Unacceptable	Anticipating and responding promptly to your problems N/A
Working with you and your team	Working with you and your team Excellent	Working with you and your team Good	Working with you and your team Adequate	Working with you and your team Poor	Working with you and your team Unacceptable	Working with you and your team N/A
Meeting overall service objectives	Meeting overall service objectives Excellent	Meeting overall service objectives Good	Meeting overall service objectives Adequate	Meeting overall service objectives Poor	Meeting overall service objectives Unacceptable	Meeting overall service objectives N/A
Understanding your requirements and expectations	Understanding your requirements and expectations Excellent	Understanding your requirements and expectations Good	Understanding your requirements and expectations Adequate	Understanding your requirements and expectations Poor	Understanding your requirements and expectations Unacceptable	Understanding your requirements and expectations N/A

2. Overall, how do you rate the quality of the service we provide?

Overall, how do you rate the quality of the service we provide? Excellent

Good

Adequate

Poor

Unacceptable

3. What level of confidence do you have in us delivering the services that you and your organization require?

What level of confidence do you have in us delivering the services that you and your organization require? Complete

A lot

Some

Little

None

4. Overall, is our performance ...

Overall, is our performance ... Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

5. Based on our performance, how likely is it that you will recommend us to others?

Based on our performance, how likely is it that you will recommend us to others? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

7. Please tell us more about yourself:

Please tell us more about yourself: Name:
Company:
Email Address:
Phone Number: