Hampshire Registration Service - Customer Feedback Form Survey

Hampshire Registration Service

Tell us what you think!

We welcome your comments about the service so we can make sure that it is of the highest quality.

The information you provide will be treated as confidential and is used only for the purpose of statistical analysis and service improvement.

Press the 'done' button at the end to complete the survey. Thank you!

1. Registration Office attended

Registration Office attended Aldershot

Alton

Andover

Basingstoke

Bishops Waltham

Eastleigh

Fareham

Gosport

Havant

Petersfield

Ringwood

Romsey

Totton

Winchester

2. Staff Contact (if known)?

Staff Contact (if known)?

3. Which service did you use?

Which service did you use? Birth registration Stillbirth registration Death registration Nationality Checking Service	Citizenship ceremony Notice of marriage/civil partnership Copy certificate application
Other (please specify)

4. How many days did you have to wait for an appointment?

How many days did you have to wait for an appointment?

5. Were you able to get an appointment when and where you wanted?

Were you able to get an appointment when and where you wanted? Yes

No (please provide further detail in the comments box below)

Comments

6. When you arrived for your appointment, were you seen...

When you arrived for your appointment, were you seen... On time

Within 10 minutes of your appointment time

Other (please proivdce details in the comments box below)

Comments

7. On a scale of 1 - 5 (where 1 = Not at all and 5 = Extremely), how satisfied were you with the service you received?

	1	2	3	4	5
Ease of initial contact with the service (by telephone or in person)	*On a scale of 1 - 5 (where 1 = Not at all and 5 = Extremely), how satisfied were you with the service you received? Ease of initial contact with the service (by telephone or in person) 1	Ease of initial contact with the service (by telephone or in person) 2	Ease of initial contact with the service (by telephone or in person) 3	Ease of initial contact with the service (by telephone or in person) 4	Ease of initial contact with the service (by telephone or in person) 5
Quality of information provided before your appointment (by telephone, e-mail or our website)	Quality of information provided before your appointment (by telephone, e-mail or our website) 1	Quality of information provided before your appointment (by telephone, e-mail or our website) 2	Quality of information provided before your appointment (by telephone, e-mail or our website) 3	Quality of information provided before your appointment (by telephone, e-mail or our website) 4	Quality of information provided before your appointment (by telephone, e-mail or our website) 5
Were our staff polite, helpful and professional	Were our staff polite, helpful and professional 1	Were our staff polite, helpful and professional 2	Were our staff polite, helpful and professional 3	Were our staff polite, helpful and professional 4	Were our staff polite, helpful and professional 5
Was the office easy to get to and well signposted	Was the office easy to get to and well signposted 1	Was the office easy to get to and well signposted 2	Was the office easy to get to and well signposted 3	Was the office easy to get to and well signposted 4	Was the office easy to get to and well signposted 5
Overall satisfaction	Overall satisfaction 1	Overall satisfaction 2	Overall satisfaction 3	Overall satisfaction 4	Overall satisfaction 5

Additional Comments:

8. If you would like a response to any of your feedback please provide your contact details below (otherwise please leave blank)

If you would like a response to any of your feedback please provide your contact details below (otherwise please leave blank) Name
Telephone Number
e-mail address
Confirm e-mail address

9. From time to time we contact former customers to seek their opinions on proposed changes to the service. If you would like to be consulted in this way please enter your details below (contact would normally be made by e-mail and your details would not be used for any other purpose or passed to any other agency/organisation):

From time to time we contact former customers to seek their opinions on proposed changes to the service. If you would like to be consulted in this way please enter your details below (contact would normally be made by e-mail and your details would not be used for any other purpose or passed to any other agency/organisation): Name
Telephone Number
e-mail address
Confirm e-mail address

Hampshire Registration Service - Customer Feedback Form

1. Customer Feedback Form