Viewpoint Restaurant Customer Satisfaction Survey

 

1. What date did you visit the Viewpoint Restaurant/Lounge?

	MM		DD		YYYY		HH		MM	AM/PM
Date:	What date did you visit the Viewpoint Restaurant/Lounge?   Date:   Month	/	Day	/	Year		Hour	:	Minute	-AMPM AM or PM

2. How frequently do you visit Viewpoint Restaurant/Lounge?

How frequently do you visit Viewpoint Restaurant/Lounge?   First Time 3-5 times per month 1-2 times per month Once evey 2 months Other

Other (please specify)

3. Were you offered table service when entering the Viewpoint Restaurant/Lounge?

Were you offered table service when entering the Viewpoint Restaurant/Lounge?   Yes No Not Applicable

Other (please specify)

4. Your server responded promptly to your table for service?

Your server responded promptly to your table for service?   Yes No Not Applicable

Other (please specify)

5. How long did it take to receive a menu from your server?

How long did it take to receive a menu from your server?   Immediately 1-5 Minutes 6-10 Minutes 11-20 Minutes Didn't need a menu

Other (please specify)

6. Your Server briefed you about the Viewpoint Restaurant Daily Specials?

Your Server briefed you about the Viewpoint Restaurant Daily Specials?   Yes No Not Applicable

Other (please specify)

7. Your server explained menu items and options throughly?

Your server explained menu items and options throughly?   Yes No Not Applicable

Other (please specify)

8. Your server was knowledgeable about menu items?

Your server was knowledgeable about menu items?   Yes No Not Applicable

Other (please specify)

9. Meal items were served correctly as ordered?

Meal items were served correctly as ordered?   Yes No Not Applicable

Other (please specify)

10. Meal items had an appealing appearance?

Meal items had an appealing appearance?   Yes No Not Applicable

Other (please specify)

11. Your server checked to see if your meal/drinks were satisfactory?

Your server checked to see if your meal/drinks were satisfactory?   Yes No Not Applicable

Other (please specify)

12. Your server checked to see if anything else was needed?

Your server checked to see if anything else was needed?   Yes No Not Applicable

Other (please specify)

13. Food was served hot and fresh?

Food was served hot and fresh?   Yes No Not Applicable

Other (please specify)

14. Taste of food was appealing?

Taste of food was appealing?   Yes No Not Applicable

Other (please specify)

15. Your server offered non alcoholic beverage refill(s)?

Your server offered non alcoholic beverage refill(s)?   Yes No Not Applicable

Other (please specify)

16. The availability of condiments, napkins and utensils were sufficient?

The availability of condiments, napkins and utensils were sufficient?   Yes No Not Applicable

Other (please specify)

17. Server has been attentive to restaurant customers when needed?

Server has been attentive to restaurant customers when needed?   Yes No Not Applicable

Other (please specify)

18. Server was dress appropriately and neat and clean in appearance?

Server was dress appropriately and neat and clean in appearance?   Yes No

Other (please specify)

19. Your server was courteous and professional?

Your server was courteous and professional?   Yes No

Other (please specify)

20. A line-up of customers were waiting at till to pay their bill?

A line-up of customers were waiting at till to pay their bill?   Yes No Didn't notice

Other (please specify)

21. Restaurant/Lounge tables and chairs were clean and clear from debris?

Restaurant/Lounge tables and chairs were clean and clear from debris?   Yes No

Other (please specify)

22. Restaurant/Lounge floors were clean of debris?

Restaurant/Lounge floors were clean of debris?   Yes No

Other (please specify)

23. Restroom was clean and orderly?

Restroom was clean and orderly?   Yes No Not Applicable

Other (please specify)

24. I would rate my experience in the Restaurant/Lounge pleasant and enjoyable?

I would rate my experience in the Restaurant/Lounge pleasant and enjoyable?   Yes No

Other (please specify)

25. Overall, were you satisfied with the Customer Service provided from your server?

Overall, were you satisfied with the Customer Service provided from your server?   Yes No

Other (please specify)

26. Do you plan to return to the Viewpoint Restaurant/Lounge again?

Do you plan to return to the Viewpoint Restaurant/Lounge again?   Yes No

Other (please specify)

27. Would you recommend our restaurant to a friend?

Would you recommend our restaurant to a friend?   Yes No Other Comment:

Other (please specify)

28. To better address any comments or concerns you may have, we would appreciate any contact information you would provide us.

To better address any comments or concerns you may have, we would appreciate any contact information you would provide us.   Name:
Company:
Address:
Address 2:
City/Town:
State:
ZIP/Postal Code:
Country:
Email Address:
Phone Number: