100% of survey complete. Question Title 1. Please indicate your age range Under 25 25 - 34 35 - 44 45 - 55 Over 55 Question Title 2. Please indicate your gender Female Male Question Title 3. What province do you reside in? BC Alberta Saskatchewan Manitoba Ontario Québec Nova Scotia New Brunswick PEI Newfoundland and Labrador Question Title 4. Please indicate the highest level of education you have completed High School College University Question Title 5. Please indicate the combined income range of your household (before taxes) Less than $50,000 $50,000 - $69,999 $70,000 - $100,000 $100,000 + Prefer not to disclose Question Title 6. Do you have children? Yes No Question Title 7. Do you have children 18 years or older living at home? Yes No N/A Question Title 8. Do you usually buy products: As soon as they become available A short amount of time after they are released When the majority of the public begins to buy them Not until most people I know have bought the product Question Title 9. Please enter the WIRELESSWAVE location of your purchase Question Title 10. Please enter the date of your purchase Question Title 11. Please enter the sales associate's name who helped you with your purchase Question Title 12. Did you shop at a kiosk or inline store? Kiosk Inline Store Question Title 13. Was this your first purchase at WIRELESSWAVE? Yes No Question Title 14. How often did you visit WIRELESSWAVE in the past six months? 0 - 1 2 - 3 4 - 5 6+ Question Title 15. How many wireless retailers did you visit before WIRELESSWAVE in the past six months? 0 - 1 2 - 3 4 - 5 6+ Question Title 16. Why did you decide to visit WIRELESSWAVE? Newspaper ad Online ad Radio ad Friends & Family Facebook WIRELESSWAVE blog WIRELESSWAVE website Passerby Other website Other (please specify) Question Title 17. Did a sales associate greet you in a prompt and friendly manner when you walked into the store? Yes No Question Title 18. Did the sales associate seem knowledgeable in answering your questions? Yes No Question Title 19. Did you feel that the sales associate was efficient with your time during your visit? Yes No Question Title 20. Did the sales associate recommend products and plans that met your needs? Yes No Question Title 21. Did the sales associate inform you about the in-store promotions? Yes No N/A Question Title 22. Did the sales associate inform you about the $25 referral program? Yes No Question Title 23. Did the sales associate inform you about the PPP? Yes No Question Title 24. Who did you make the purchase for? Yourself Friend Child Spouse Other (please specify) Question Title 25. When do you plan to purchase another/upgrade your cellphone? 0 - 6 months 6 months – 1 year 1 – 2 years 2 years + No intention of upgrading cellphone in the future Question Title 26. How satisfied were you with your overall experience? Highly satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Highly dissatisfied Question Title 27. How likely are you to recommend this store to a friend or relative? 5 Extremely likely to recommend 4 3 2 1 Extremely unlikely to recommend Question Title 28. Which other stores would you consider visiting for your wireless needs? Rogers Bell Telus Fido Koodo Virgin Mobile Chatr Sasktel Future Shop Best Buy Mobilicity Wind Other (please specify) Question Title 29. Please choose the top reason you would visit WIRELESSWAVE Proximity Better selection Choice of networks Better deals Knowledgeable staff Great service Process efficiency Inventory of desired phone Dissatisfied with other providers Question Title 30. Please choose the top reason you would visit a store other than WIRELESSWAVE Proximity Better selection Choice of networks Better deals Knowledgeable staff Great service Process efficiency Inventory of desired phone Dissatisfied with WIRELESSWAVE Question Title 31. Please leave your email with us if you'd like to receive any news about promotions, new phone launches, or upgrade opportunities! Question Title 32. Thank you for completing this survey! Please describe any improvements we can make for your next visit to this WIRELESSWAVE location Done