100%
1
. Please indicate your age range
Please indicate your age range
Under 25
25 - 34
35 - 44
45 - 55
Over 55
2
. Please indicate your gender
Please indicate your gender
Female
Male
3
. What province do you reside in?
What province do you reside in?
BC
Alberta
Saskatchewan
Manitoba
Ontario
Québec
Nova Scotia
New Brunswick
PEI
Newfoundland and Labrador
4
. Please indicate your occupation
Please indicate your occupation
Professional
Trades
Student
Other (please specify)
5
. Including yourself, how many persons reside in your household?
Including yourself, how many persons reside in your household?
1
2 - 4
5 or more
6
. Please indicate the combined income range of your household (before taxes)
Please indicate the combined income range of your household (before taxes)
Less than $50,000
$50,000 - $69,999
$70,000 - $100,000
$100,000 +
Prefer not to disclose
7
. Please indicate the highest level of education you have completed
Please indicate the highest level of education you have completed
High School
Trade School
Some College
Associate Degree
Bachelor’s Degree
Master’s Degree
Doctorate Degree
8
. Please enter the WIRELESSWAVE location of your purchase
Please enter the WIRELESSWAVE location of your purchase
9
. Please enter the date of your purchase
Please enter the date of your purchase
10
. Sales associate ID number or clerk code
Sales associate ID number or clerk code
11
. Was this your first purchase at WIRELESSWAVE?
Was this your first purchase at WIRELESSWAVE?
Yes
No
12
. How often did you visit WIRELESSWAVE in the past six months?
How often did you visit WIRELESSWAVE in the past six months?
0 - 1
2 - 3
4 - 5
6+
13
. Did a sales associate greet you in a prompt and friendly manner when you walked into the store?
Did a sales associate greet you in a prompt and friendly manner when you walked into the store?
Yes
No
14
. How satisfied were you with the friendliness of our sales associate?
How satisfied were you with the friendliness of our sales associate?
Highly satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Highly dissatisfied
15
. Did the sales associate provide the answers to all of your questions?
Did the sales associate provide the answers to all of your questions?
Yes
No
Other (please specify)
16
. Did the sales associate recommend a plan and handset for you?
Did the sales associate recommend a plan and handset for you?
Yes
No
Other (please specify)
17
. Did the sales associate recommended a portable internet solution?
Did the sales associate recommended a portable internet solution?
Yes
No
Other (please specify)
18
. Who did you make the purchase for?
Who did you make the purchase for?
Yourself
Friend
Child
Spouse
Other (please specify)
19
. Why did you decide to visit WIRELESSWAVE?
Why did you decide to visit WIRELESSWAVE?
Newspaper Ad
Online Ad
Passerby
Radio Ad
Referral
Returning WIRELESSWAVE customer
Other (please specify)
20
. How satisfied were you with your overall experience?
How satisfied were you with your overall experience?
Highly satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Highly dissatisfied
21
. How likely are you to recommend this store to a friend or relative?
How likely are you to recommend this store to a friend or relative?
5 Extremely likely to recommend
4
3
2
1 Extremely unlikely to recommend
22
. Which other stores would you consider visiting for your wireless needs?
Which other stores would you consider visiting for your wireless needs?
Corporate stores (Rogers, Bell, Fido, Virgin, Solo, chatr, Sasktel)
Future Shop
Best Buy
The Mobile Shop
Mobilicity
Public Mobile
Wind
The Source
Other
Other (please specify)
23
. Why?
Why?
Better Selection
Choice of Networks
Better Deals
Staff Expertise
Service
Proximity
Other
Other (please specify)
24
. Will you return to WIRELESSWAVE?
Will you return to WIRELESSWAVE?
Highly likely
Likely
Somewhat likely
Not very likely
Not at all likely
25
. When do you plan to purchase another/upgrade your cellphone?
When do you plan to purchase another/upgrade your cellphone?
0 - 6 months
6 months – 1 year
1 – 2 years
2 years +
No intention of upgrading cellphone in the future
26
. Do you usually buy products:
Do you usually buy products:
As soon as they become available
A short amount of time after they are released
When the majority of the public begins to buy them
Not until most people I know have bought the product
27
. Please describe in detail what can be done to improve your next visit to this WIRELESSWAVE location?
Please describe in detail what can be done to improve your next visit to this WIRELESSWAVE location?
28
. Thank you for completing this survey! Your feedback is important to us.
Thank you for completing this survey! Your feedback is important to us.
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