Website User Survey

User Survey

GCIS requests you to complete this client satisfaction survey that will help us ensure that our website is useful, accurate and complete. It will take only a few minutes for you to complete the survey. Your responses will be treated confidentially and will go a long way in helping GCIS to improve the website.
We value your opinions about our website and would like to hear your views about the service we provide.

1. Which category below includes your age?

Which category below includes your age? 15 or younger

15-19

20-25

26-35

36-44

56 or older

2. What is your gender?

What is your gender? Female

Male

3. Which province do you currently reside in?

Which province do you currently reside in? Eastern Cape

Free State

Gauteng

KwaZulu-Natal

Limpopo

Mpumalanga

Northern Cape

North West

Western Cape

Outside South Africa

4. Which of the following categories best describes your primary area of employment if any?

Which of the following categories best describes your primary area of employment if any? Government or parastatal

Media

Business

Non-governmental organisations (NGO)

Student or academic

Tourism or foreign relations

Unemployed

Other (please specify)

5. How often do you visit the website?

How often do you visit the website? Every day

Once a week

2-3 times a week

4-6 times a week

Several times per month

About once per month

Less than once a month

This is my first visit

6. What do you use the Website for (give up to five tasks)

What do you use the Website for (give up to five tasks)

7. Please rate your satisfaction with regards to:

	Very Satisfied	Satisfied	Neither satisfied nor dissatisfied	Dissatisfied	Very dissatisfied
Website in general (overall satisfaction)	*Please rate your satisfaction with regards to: Website in general (overall satisfaction) Very Satisfied	Website in general (overall satisfaction) Satisfied	Website in general (overall satisfaction) Neither satisfied nor dissatisfied	Website in general (overall satisfaction) Dissatisfied	Website in general (overall satisfaction) Very dissatisfied
Range/comprehensiveness of information	Range/comprehensiveness of information Very Satisfied	Range/comprehensiveness of information Satisfied	Range/comprehensiveness of information Neither satisfied nor dissatisfied	Range/comprehensiveness of information Dissatisfied	Range/comprehensiveness of information Very dissatisfied
Currency of information (is the website up to date?)	Currency of information (is the website up to date?) Very Satisfied	Currency of information (is the website up to date?) Satisfied	Currency of information (is the website up to date?) Neither satisfied nor dissatisfied	Currency of information (is the website up to date?) Dissatisfied	Currency of information (is the website up to date?) Very dissatisfied
Usefulness of information	Usefulness of information Very Satisfied	Usefulness of information Satisfied	Usefulness of information Neither satisfied nor dissatisfied	Usefulness of information Dissatisfied	Usefulness of information Very dissatisfied
Homepage	Homepage Very Satisfied	Homepage Satisfied	Homepage Neither satisfied nor dissatisfied	Homepage Dissatisfied	Homepage Very dissatisfied
Ease with which you find information on the website	Ease with which you find information on the website Very Satisfied	Ease with which you find information on the website Satisfied	Ease with which you find information on the website Neither satisfied nor dissatisfied	Ease with which you find information on the website Dissatisfied	Ease with which you find information on the website Very dissatisfied
Ease of finding your way around the website	Ease of finding your way around the website Very Satisfied	Ease of finding your way around the website Satisfied	Ease of finding your way around the website Neither satisfied nor dissatisfied	Ease of finding your way around the website Dissatisfied	Ease of finding your way around the website Very dissatisfied
Ease of using the search	Ease of using the search Very Satisfied	Ease of using the search Satisfied	Ease of using the search Neither satisfied nor dissatisfied	Ease of using the search Dissatisfied	Ease of using the search Very dissatisfied
Relevancy of your search results	Relevancy of your search results Very Satisfied	Relevancy of your search results Satisfied	Relevancy of your search results Neither satisfied nor dissatisfied	Relevancy of your search results Dissatisfied	Relevancy of your search results Very dissatisfied
Visual appearance	Visual appearance Very Satisfied	Visual appearance Satisfied	Visual appearance Neither satisfied nor dissatisfied	Visual appearance Dissatisfied	Visual appearance Very dissatisfied

8. How likely are you to recommend this website to a friend, colleague or family member?

Very likely	Likely	Neither likely/nor unlikely	Somewhat unlikely	Very unlikely
*How likely are you to recommend this website to a friend, colleague or family member? Very likely	Likely	Neither likely/nor unlikely	Somewhat unlikely	Very unlikely

9. Please state (include link to web page if you wish)

Please state (include link to web page if you wish) the three (3) best things about the website
the three (3) worst things about the website

10. Please enter your contact details (e-mail address, address or telephone) for the lucky draw

Please enter your contact details (e-mail address, address or telephone) for the lucky draw

11. Ple5yja6uj7uj

Ple5yja6uj7uj

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