Exit this survey 

Customer Satisfaction Survey

 

1. What brand of products did you purchase from Marvin Window & Door Planning Centre?

What brand of products did you purchase from Marvin Window & Door Planning Centre?   Marvin Clad/Wood Infinity by Marvin Integrity by Marvin Jeld-Wen ProVia Semco Milgard Other

Other (please specify)

2. Did you visit our showroom?

Did you visit our showroom?   Yes No

3. If you answered yes to question #2, how would you rate your experience?

If you answered yes to question #2, how would you rate your experience?   Excellent Very Good Satisfactory Needs Improvement

Would you like to leave any additional comments regarding our showroom?

4. Who was your salesperson?

Who was your salesperson?

5. Please describe your experience with your Marvin Window & Door Planning Centre Sales Representative:

	Excellent	Very Good	Satisfactory	Needs Improvement
Courteous and Professional	*Please describe your experience with your Marvin Window & Door Planning Centre Sales Representative: Courteous and Professional Excellent	Courteous and Professional Very Good	Courteous and Professional Satisfactory	Courteous and Professional Needs Improvement
Ability to listen and present information	Ability to listen and present information Excellent	Ability to listen and present information Very Good	Ability to listen and present information Satisfactory	Ability to listen and present information Needs Improvement
Knowledgeable and Informative	Knowledgeable and Informative Excellent	Knowledgeable and Informative Very Good	Knowledgeable and Informative Satisfactory	Knowledgeable and Informative Needs Improvement
Timely and accurate quote	Timely and accurate quote Excellent	Timely and accurate quote Very Good	Timely and accurate quote Satisfactory	Timely and accurate quote Needs Improvement
Readily accessible throughout project	Readily accessible throughout project Excellent	Readily accessible throughout project Very Good	Readily accessible throughout project Satisfactory	Readily accessible throughout project Needs Improvement

Would you like to leave any additional comments regarding your sales representative?

6. Did you find our office staff (i.e. scheduling, delivery, service) to be courteous and professional?

Did you find our office staff (i.e. scheduling, delivery, service) to be courteous and professional?   Excellent Very Good Satisfactory Needs Improvement

Would you like to leave any additional comments regarding our office staff?

7. Please describe your experience with your Marvin Window & Door Planning Centre Installation Staff:

	Excellent	Very Good	Satisfactory	Needs Improvement
Courteous and Professional	*Please describe your experience with your Marvin Window & Door Planning Centre Installation Staff: Courteous and Professional Excellent	Courteous and Professional Very Good	Courteous and Professional Satisfactory	Courteous and Professional Needs Improvement
On time daily	On time daily Excellent	On time daily Very Good	On time daily Satisfactory	On time daily Needs Improvement
Explained Installation Process	Explained Installation Process Excellent	Explained Installation Process Very Good	Explained Installation Process Satisfactory	Explained Installation Process Needs Improvement
Installed on time	Installed on time Excellent	Installed on time Very Good	Installed on time Satisfactory	Installed on time Needs Improvement
Product use demonstration	Product use demonstration Excellent	Product use demonstration Very Good	Product use demonstration Satisfactory	Product use demonstration Needs Improvement
Job-site cleanliness	Job-site cleanliness Excellent	Job-site cleanliness Very Good	Job-site cleanliness Satisfactory	Job-site cleanliness Needs Improvement
Job completed to YOUR satisfaction	Job completed to YOUR satisfaction Excellent	Job completed to YOUR satisfaction Very Good	Job completed to YOUR satisfaction Satisfactory	Job completed to YOUR satisfaction Needs Improvement
Quality of Workmanship	Quality of Workmanship Excellent	Quality of Workmanship Very Good	Quality of Workmanship Satisfactory	Quality of Workmanship Needs Improvement

Would you like to leave any additional comments regarding our installation staff?

8. Did your installer do a walk through with you, explain product operation and answer any questions you may have had?

Did your installer do a walk through with you, explain product operation and answer any questions you may have had?   Yes No

Please list additional comments here:

9. Please rank your overall satisfaction with the quality of product you purchased:

Please rank your overall satisfaction with the quality of product you purchased:   Excellent Very Good Satisfactory Needs Improvement

Please list additional comments here:

10. How would you describe your overall experience with Marvin Window & Door Planning Centre?

How would you describe your overall experience with Marvin Window & Door Planning Centre?   Excellent Very Good Satisfactory Needs Improvement

Please list additional comments here:

11. How did you hear about Marvin Window & Door Planning Centre?

How did you hear about Marvin Window & Door Planning Centre?   Online Ad Online Search E-Blast Newsletter Event (please list event below) Marvin Dealer Locator Our Website Referral Yellow Pages Newspaper Direct Mail Home Show Television Commercial

Other (please specify)

12. Would you like to be added to our E-Mail Newsletter List?

Would you like to be added to our E-Mail Newsletter List?   Yes No

If yes, please provide your e-mail address:

13. Would you be interested in providing a referral, offering a testimonial or having pictures taken of your home for possible publication? If yes, please list your contact information:

Would you be interested in providing a referral, offering a testimonial or having pictures taken of your home for possible publication? If yes, please list your contact information:   Name:
Address:
Address 2:
City/Town:
State:	-- select state --AL AlabamaAK AlaskaAS American SamoaAZ ArizonaAR ArkansasCA CaliforniaCO ColoradoCT ConnecticutDE DelawareDC District of ColumbiaFM Federated States of MicronesiaFL FloridaGA GeorgiaGU GuamHI HawaiiID IdahoIL IllinoisIN IndianaIA IowaKS KansasKY KentuckyLA LouisianaME MaineMH Marshall IslandsMD MarylandMA MassachusettsMI MichiganMN MinnesotaMS MississippiMO MissouriMT MontanaNE NebraskaNV NevadaNH New HampshireNJ New JerseyNM New MexicoNY New YorkNC North CarolinaND North DakotaMP Northern Mariana IslandsOH OhioOK OklahomaOR OregonPW PalauPA PennsylvaniaPR Puerto RicoRI Rhode IslandSC South CarolinaSD South DakotaTN TennesseeTX TexasUT UtahVT VermontVI Virgin IslandsVA VirginiaWA WashingtonWV West VirginiaWI WisconsinWY Wyoming
ZIP:
Email Address:
Phone Number:

14. Do you have a friend or family member you'd like to refer? If yes, please provide their name and phone or email address:

Do you have a friend or family member you'd like to refer? If yes, please provide their name and phone or email address: