Customer Service Survey

How Are We Doing?

 
We're committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions will be kept confidential.)
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1. Please indicate which recreational facility you recently visited.
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2. Please indicate when you visited the facility you selected in the above question.
MonthDate (if known)DayTime
Visit Time Frame
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3. Upon your arrival to the Center, please think back on your complete experience and evaluate the following facility and customer service items.

ExcellentGoodFairPoorUnacceptable
Ease of locating facility
First impression upon entering parking lot
Grounds maintenance and appearance
First impression of facility entrance
First impression of facility
Facility signage
Admissions desk
Timeliness of being greeted
Friendliness of staff assisting you & others
Helpful and correct information provided
Adequate staff to assist customers
Restroom/locker room cleanliness
Facility cleanliness in area used (i.e., classrooms, aerobics/pilates studios, workout areas, etc.)
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4. Please rate your overall experience at the Recreation Center you visited.
5. If any aspect of your experience was rated Fair or Poor, please provide more information so we can serve you better in the future.
6. Based on our performance, how likely is it that you will use us in the future?
7. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.
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8. Are you a Resident or Non-resident of Lakewood?
9. Are there any services or programs you would like to see Lakewood Recreation offer?
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10. How do you get information and news about Lakewood Recreation? Please select all that apply.

Thank you for taking the time to complete our survey. We value your opinion and hope you will continue to use the City of Lakewood's Recreation Facilities. If you have any additional questions or comments, please contact Suzonne Meyers at 720-963-5364 or SuzMey@Lakewood.org or visit us online at www.Lakewood.org/Recreation.
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