Dean On Call Survey

Thinking about your most recent call to "Dean on Call", please respond to the following:
1. Month of call:
2. Your Gender
3. Your Age
4. Have you previously used Dean on Call Services?
5. When you called "Dean on Call", did you reach the nurse right away?
6. If you left a message, did you get a call back from the nurse in:
7. Please rate your overall satisfaction with the telephone encounter you had with the "Dean On Call" nurse? (consider the knowledge of the nurse, was he/she able to understand what your concern was, and the comfort level with talking to the nurse)
8. What was the outcome of your call to "Dean On Call"?
9. Did you follow the nurse's recommendation?
10. How did you hear about "Dean on Call"? (Check all that apply)
11. Would you recommend this service to family/friends?
12. Comments: (Please tell us if there is anything we could do to improve our service)
Thank you for your time.