Customer Satisfaction Survey

Help us at TSC improve to better meet your needs. By completing this, you are assisting us in improving in areas that matter to you.

1. Please provide us the following if you would be open to us contacting you regarding your input.

Please provide us the following if you would be open to us contacting you regarding your input. Name:
Address:
City/Town:
Postal code:
Phone Number:
Yrs. as a customer
Type of Business:
Size of Farm(acres):
Email Address:
Closest TSC Store:

2. Please rate the following aspects of our work.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Inventory Levels: Do we have what you want when you need it?	*Please rate the following aspects of our work. Inventory Levels: Do we have what you want when you need it? Excellent	Inventory Levels: Do we have what you want when you need it? Good	Inventory Levels: Do we have what you want when you need it? Adequate	Inventory Levels: Do we have what you want when you need it? Poor	Inventory Levels: Do we have what you want when you need it? Unacceptable	Inventory Levels: Do we have what you want when you need it? N/A
Product Selection: Does our assortment reflect your needs?	Product Selection: Does our assortment reflect your needs? Excellent	Product Selection: Does our assortment reflect your needs? Good	Product Selection: Does our assortment reflect your needs? Adequate	Product Selection: Does our assortment reflect your needs? Poor	Product Selection: Does our assortment reflect your needs? Unacceptable	Product Selection: Does our assortment reflect your needs? N/A
Customer Service: Are we a resource to you?	Customer Service: Are we a resource to you? Excellent	Customer Service: Are we a resource to you? Good	Customer Service: Are we a resource to you? Adequate	Customer Service: Are we a resource to you? Poor	Customer Service: Are we a resource to you? Unacceptable	Customer Service: Are we a resource to you? N/A
Store Appearance: Are you comfortable shopping at TSC?	Store Appearance: Are you comfortable shopping at TSC? Excellent	Store Appearance: Are you comfortable shopping at TSC? Good	Store Appearance: Are you comfortable shopping at TSC? Adequate	Store Appearance: Are you comfortable shopping at TSC? Poor	Store Appearance: Are you comfortable shopping at TSC? Unacceptable	Store Appearance: Are you comfortable shopping at TSC? N/A
Price: Is our pricing competitive?	Price: Is our pricing competitive? Excellent	Price: Is our pricing competitive? Good	Price: Is our pricing competitive? Adequate	Price: Is our pricing competitive? Poor	Price: Is our pricing competitive? Unacceptable	Price: Is our pricing competitive? N/A
Quality: Is the quality of our products meeting your needs?	Quality: Is the quality of our products meeting your needs? Excellent	Quality: Is the quality of our products meeting your needs? Good	Quality: Is the quality of our products meeting your needs? Adequate	Quality: Is the quality of our products meeting your needs? Poor	Quality: Is the quality of our products meeting your needs? Unacceptable	Quality: Is the quality of our products meeting your needs? N/A

3. Who are TSC's competitors in your area?

Who are TSC's competitors in your area? Canadian Tire

Co-Op

Country Depot

Home Hardware

Independant

Lowe's

Other

Princess Auto

4. What are you buying at our competitors that you are not buying from TSC?

What are you buying at our competitors that you are not buying from TSC? Tillage parts

Pet Products

Farm Equipment

Hunting

Automotive

Sand and Salt

Electrical

Bearings

Hardware

Footwear

Paint and Sundries

Toys

Plumbing

Heating and cooling

Tractor Parts

Clothing

Power Equipment-mowers, chainsaws,generators, log splitters

Fencing

Pet Food

Animal Health

Hand and Power Tools

Equine Feed

Lawn and Garden

Household products

5. What categories are we missing ?

What categories are we missing ?

6. Overall, how do you rate the quality of products and services we provide?

Overall, how do you rate the quality of products and services we provide? Excellent

Good

Adequate

Poor

Unacceptable

7. What level of confidence do you have in us to deliver the products and services that you require?

What level of confidence do you have in us to deliver the products and services that you require? Complete

High

Some

Little

None

8. Overall, is our performance ...

Overall, is our performance ... Getting much better?

Getting better?

Staying at about the same level?

Getting worse?

Getting much worse?

9. Based on our performance, how likely is it that you will use us in the future?

Based on our performance, how likely is it that you will use us in the future? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

10. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

Customer Satisfaction Survey - OFA Members

How Are We Doing?