OCS customer comment survey

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1. Please provide your case ID if known (This is optional, but if you provide your ID, someone will be in touch with you regarding your concerns).

2. Please indicate which of the options below best describes the reason you are involved with OCS.

3. The services I have received most recently were: (multiple selections allowed)

4. Do you know which region(s) handles your case(s)? (Multiple selections allowed)

5. The automated telephone system is a good way to get information about my case.

6. When I call the local child support office, I always get through to someone who can help.

7. The last time I talked to an OCS employee I was treated with courtesy and respect.

8. OCS employees take actions needed to keep my case up-to-date.

9. I receive a prompt response to my letter or email inquiry.

10. The letters and notices I receive from OCS are easy to understand.

11. I understand how child support is collected and disbursed.

12. You expect child support payments sent to you from OCS to reach you in

13. After you approve and sign a motion for court action in Vermont, your expectation is the court will schedule a court event (hearing or case manager’s conference) to occur within

14. Overall, I am pleased with the service I receive.

15. Of the above, which # is most important to me.

16. In your opinion, what can the Vermont Office of Child Support do to improve the quality of services it provides customers?