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1. Child Support Services Customer Survey

Thank you for opening a case in the El Dorado County Department of Child Support Services. We believe that all children need both emotional and financial support from both parents. We appreciate you taking the time to complete this survey.

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1. How did you hear about the Department of Child Support Services?

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2. Have you seen advertisements for the Department of Child Support?

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3. If yes, where have you seen our ads? Please select all that apply.

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4. Please rate how satisfied you were with the following:

  Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied
How satisfied were you with the services offered?
Were facilities easily accessible and welcoming?
Were staff members knowledgeable and helpful?
Were services requested/needed provided in a timely manner?

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5. How long did you wait to be seen?

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6. Would you benefit from longer business hours? Please mark all that apply.

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7. What suggestions do you have to make our office more convenient or accessible?

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8. Comments:

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