Department of Child Support Services Customer Survey

1. Child Support Services Customer Survey

Thank you for opening a case in the El Dorado County Department of Child Support Services. We believe that all children need both emotional and financial support from both parents. We appreciate you taking the time to complete this survey.

1. How did you hear about the Department of Child Support Services?

How did you hear about the Department of Child Support Services?

2. Have you seen advertisements for the Department of Child Support?

Have you seen advertisements for the Department of Child Support? Yes

3. If yes, where have you seen our ads? Please select all that apply.

If yes, where have you seen our ads? Please select all that apply. movie theaters

bus shelters or public transportation

our literature at other agencies

other

Other (please specify)

4. Please rate how satisfied you were with the following:

	Very Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Very Dissatisfied
How satisfied were you with the services offered?	Please rate how satisfied you were with the following: How satisfied were you with the services offered? Very Satisfied	How satisfied were you with the services offered? Somewhat Satisfied	How satisfied were you with the services offered? Somewhat Dissatisfied	How satisfied were you with the services offered? Very Dissatisfied
Were facilities easily accessible and welcoming?	Were facilities easily accessible and welcoming? Very Satisfied	Were facilities easily accessible and welcoming? Somewhat Satisfied	Were facilities easily accessible and welcoming? Somewhat Dissatisfied	Were facilities easily accessible and welcoming? Very Dissatisfied
Were staff members knowledgeable and helpful?	Were staff members knowledgeable and helpful? Very Satisfied	Were staff members knowledgeable and helpful? Somewhat Satisfied	Were staff members knowledgeable and helpful? Somewhat Dissatisfied	Were staff members knowledgeable and helpful? Very Dissatisfied
Were services requested/needed provided in a timely manner?	Were services requested/needed provided in a timely manner? Very Satisfied	Were services requested/needed provided in a timely manner? Somewhat Satisfied	Were services requested/needed provided in a timely manner? Somewhat Dissatisfied	Were services requested/needed provided in a timely manner? Very Dissatisfied

5. How long did you wait to be seen?

How long did you wait to be seen? less than 5 minutes

less than 10 minutes

longer than 10 minutes

6. Would you benefit from longer business hours? Please mark all that apply.

Would you benefit from longer business hours? Please mark all that apply. office hours open before 8:00 a.m.

office hours open after 5:00 p.m.

office hours on Saturday mornings (8:00 a.m. to noon)

internet access to accounts

email capabilities

7. What suggestions do you have to make our office more convenient or accessible?

What suggestions do you have to make our office more convenient or accessible?

8. Comments:

Comments: