Help us to help you?

We're committed to monitoring the quality of the services and programmes we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

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* 1. Please rate the following aspects of our work.

  Excellent Good Adequate Poor Unacceptable N/A
Understanding your fitness / health goals
Communicating clearly and effectively about your Introduction
Clear understandable programmes
Good Clear instructions on demonstrating the exercises in your programme
Responding promptly to your requests for additional information.
Meeting your initial expectations.
Our follow up calls / contacts.

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* 2. Please rate the following aspects of your visits

  Excellent Good Adequate Poor Unacceptable N/A
Greeting and welcome at reception.
Quality of Music being played in the gym.
Range of equipment
Quality of equipment
Availability of equipment
Cleanliness of equipment

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* 3. Overall, how do you rate the quality of service?

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* 4. What level of confidence do you have in us to help you in achieving your goals?

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* 5. Overall, how do you rate the cleanliness of the gym?

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* 6. Have you tried our classes?

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* 7. Based on our performance, how likely is it that you will recommend us to your friends or family?

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* 8. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

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