Customer Satisfaction Measurement Tool - Transport and Streets
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Full Questionnnaire

 
For each statement below, please tick the box that best describes how satisfied or dissatisfied you are with the service that you have received from Transport and Streets.
1. What area of our service do your comments relate to?
2. Delivery

Transport and Streets did what they said they would
3. Did you have any problems when dealing with Transport and Streets?

4. The way the problem was handled
5. Timeliness

Time taken to speak to someone about your enquiry
6. Being able to deal directly with someone who could help you
7. Someone took responsiblility for your enquiry
8. Transport and Streets is easy to access (eg location, opening hours etc)
9. Information

The quality of the information you received
10. Being given information that was easy to understand
11. Being given all the information you needed
12. Being given accurate information
13. Being kept up to date with progress
14. Professionalism

How well the staff did their jobs
15. Being treated fairly
16. How your privacy was protected
17. Staff Attitude

How polite staff were
18. How friendly staff were
19. Having as much contact with staff as you needed
20. How sensitive staff were to your needs
21. Satisfaction with service

The time taken to deal with the enquiry form start to finish
22. The final outcome
23. The overall service that you received
24. Do you have any other comments about the service you received from Transport and Streets?
All Feedback provided through this survey is completely anonymous. Individuals cannot be identified and data will only ever be reported in aggregated format.
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