Reception Experience

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1. How did you book your last appointment?

How did you book your last appointment?   Telephone Face to face On line GP booked it for me Booked by a relative or friend Other

2. Was this appointment a follow up from a previous appointment?

Was this appointment a follow up from a previous appointment?   Yes No

3. If your appointment was made by telephone, how would you rate the receptionist service?

If your appointment was made by telephone, how would you rate the receptionist service?   Excellent Very Good Good Satisfactory Poor

4. How easy was it to get through on the telephone?

How easy was it to get through on the telephone?   Very easy Fairly easy Not very easy Not easy at all

5. What was the last reason for your last face to face contact with a receptionist?

What was the last reason for your last face to face contact with a receptionist?   Booking an appointment Checking in for an appointment Ordering a repeat prescription Collecting a prescription or referral letter Other

6. How would you rate the receptionist's service on that occasion?

How would you rate the receptionist's service on that occasion?   Excellent Very Good Good Satisfactory Poor

7. How was your last request for a prescription made?

How was your last request for a prescription made?   By telephone On line By email By post Face to face with a receptionist I have never requested a prescription

8. If you have booked an appointment on line, how easy was it to do?

If you have booked an appointment on line, how easy was it to do?   Very easy Fairly easy Not very easy Not at all easy Have never booked an appointment on line

9. Would you use our online booking service to make an appointment in the future?

Would you use our online booking service to make an appointment in the future?   Always Sometimes Only if I couldn't get through on the telephone Only if I couldn't book an appointment in advance with the GP of my choice

10. Are you?

Are you?   Male Female Under 16 16 - 24 25 - 34 35 - 44 45 - 54 55 - 64 65 - 74 75 or over