Customer Satisfaction Template

1. Do our hours of operations (8:30a-5:00p) meet your needs?

Do our hours of operations (8:30a-5:00p) meet your needs? Meets my needs perfectly

Mostly meets my needs

Satisfies my needs

Doesn't meet my needs at all

Comments

2. Is our staff courteous and friendly during the inspection/permitting process?

Is our staff courteous and friendly during the inspection/permitting process? 1. Yes, very

2. Mostly

3. Occasionally

4. Not typically

5. Never

Comments

3. Do you feel that Environmental Health serves the community well?

Do you feel that Environmental Health serves the community well? 1. Yes, very well

2. Yes, for the most part

3. More information needed to make a decision

4. Not usually

5. Absolutely not

Other (please specify)

4. Do you find our staff adequately trained and knowledgeable about Environmental Health principles?

Do you find our staff adequately trained and knowledgeable about Environmental Health principles? 1. Very knowledgeable

2. Mostly knowledgeable

3. They are proficient

4. Hardly ever

5. Not knowledgeable at all

Other (please specify)

5. Do you feel that the Environmental Health staff treat you and/or your establishment fairly?

Do you feel that the Environmental Health staff treat you and/or your establishment fairly? 1. Yes, always

2. For the most part

3. Occasionally

4. Almost never

5. Never

Other (please specify)

6. How well do you feel our staff communicates with you?

How well do you feel our staff communicates with you? 1. Very well

2. Fairly well

3. Satisfactory

4. Needs improvement

5. Not well at all

Other (please specify)

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