Customer Experience
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1
. How important is cost when choosing a limousine package ?
How important is cost when choosing a limousine package ?
Extremely important
Very important
Moderately important
Slightly important
Not at all important
2
. How important was convenience in your decision to use our company?
How important was convenience in your decision to use our company?
Extremely important
Very important
Moderately important
Slightly important
Not at all important
3
. What changes would most improve our new service?
What changes would most improve our new service?
4
. Compared to our competitors, is our product quality better, worse, or about the same?
Compared to our competitors, is our product quality better, worse, or about the same?
Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse
5
. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?
Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?
Much more reasonable
Somewhat more reasonable
Slightly more reasonable
About as reasonable
Slightly less reasonable
Somewhat less reasonable
Much less reasonable
6
. What do you like most about our new service?
What do you like most about our new service?
7
. Overall, are you satisfied with your experience using our new website, neither satisfied or dissatisfied with it, or dissatisfied with it?
Overall, are you satisfied with your experience using our new website, neither satisfied or dissatisfied with it, or dissatisfied with it?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
8
. How important is convenience when choosing this type of service?
How important is convenience when choosing this type of service?
Extremely important
Very important
Moderately important
Slightly important
Not at all important
9
. How likely are you to use our company?
How likely are you to use our company?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
10
. Compared to our competitors, how effective is our company?
Compared to our competitors, how effective is our company?
Much more effective
Somewhat more effective
Slightly more effective
About as effective
Slightly less effective
Somewhat less effective
Much less effective
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