Freedom of Information Applicant Feedback and Satisfaction Survey
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1. Freedom of Information Applicant Feedback and Satisfaction Survey

The Freedom of Information Act 2000 and the Environmental Information Regulations 2004 give rights of public access to information held by public authorities.

This anonymous satisfaction survey has been produced to ensure compliance with the above act and the requirements of the Information Governance Toolkit 8-603 (2) (b). The survey will help NHS Oldham review and improve our procedures to ensure compliance with the Acts and to continue improving our performance.

Response letters and emails sent out to applicants will include a statement asking applicants to complete the survey on line. For those responses sent out by post, a hard copy of the survey will be attached to the response letter.

NHS Oldham’s Freedom of Information policy and procedures will be reviewed in light of the results and any relevant amendments made.

The information from the returned survey will be treated in confidence in line with NHS Oldham’s data protection policy and national data protection rules.

1. What was the role of the person you contacted during your recent request?

What was the role of the person you contacted during your recent request?

2. How well did the response answer your request?

How well did the response answer your request? Very

Moderately

A little

Not at all

Please say why

3. How we treated your request

	Yes	No
Was any of the information you requested withheld?	*How we treated your request Was any of the information you requested withheld? Yes	Was any of the information you requested withheld? No
If information was withheld, were you told which exemption had been applied?	If information was withheld, were you told which exemption had been applied? Yes	If information was withheld, were you told which exemption had been applied? No
If information was withheld, were you informed how to request a review or complain to the Primary Care Trust and the Information Commissioner?	If information was withheld, were you informed how to request a review or complain to the Primary Care Trust and the Information Commissioner? Yes	If information was withheld, were you informed how to request a review or complain to the Primary Care Trust and the Information Commissioner? No
Did you receive the information within 20 working days?	Did you receive the information within 20 working days? Yes	Did you receive the information within 20 working days? No
If not, were you advised about the delay and kept informed about progress?	If not, were you advised about the delay and kept informed about progress? Yes	If not, were you advised about the delay and kept informed about progress? No

4. Did you look at the NHS Oldham website first to find the information (for example the Publication Scheme)?

Did you look at the NHS Oldham website first to find the information (for example the Publication Scheme)? Yes

5. If yes, did you find any of the information you required?

If yes, did you find any of the information you required? Yes, all

Yes, some

None at all

6. What was the overall quality of service provided?

What was the overall quality of service provided? Very good

Good

Satisfactory

Poor

Please say why

7. Any other comments

Any other comments

Thank you for taking the time to give us your comments. Feedback is an important part of making
sure we continue to improve our services.

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Freedom of Information Applicant Feedback and Satisfaction SurveyExit this survey

1. Freedom of Information Applicant Feedback and Satisfaction Survey

Freedom of Information Applicant Feedback and Satisfaction Survey
Exit this survey