CWCAB Client Satisfaction Survey
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1.
Thank you for taking the time to complete this survey.
We want to make sure that we give you a good service. To help us do this, please answer these questions as honestly as you can.
1
. How did you first make contact with Cheshire West CAB?
How did you first make contact with Cheshire West CAB?
By visiting an office in person
By telephone
By email
By letter
Someone else contacted the bureau for me
2
. Which of our offices did you attend?
Which of our offices did you attend?
Chester city centre
Ellesmere Port town centre
Northwich town centre
Winsford town centre
Blacon outreach
Lache outreach
Other
3
. Had you used Cheshire West CAB before
Had you used Cheshire West CAB before
Yes
No
4
. How easy did you find it to access our service?
How easy did you find it to access our service?
Very difficult
Difficult
Easy
Very easy
Any comments:
5
. How happy are you about the times we’re open?
How happy are you about the times we’re open?
Very unhappy
Unhappy
Happy
Very happy
Any comments:
6
. How happy are you about how long you had to wait to get help?
How happy are you about how long you had to wait to get help?
Very unhappy
Unhappy
Happy
Very happy
Any comments:
7
. How happy are you with the amount of time you had to discuss your problem?
How happy are you with the amount of time you had to discuss your problem?
Very unhappy
Unhappy
Happy
Very happy
Any comments:
8
. Overall, how happy are you with the service that you have received?
Overall, how happy are you with the service that you have received?
Very unhappy
Unhappy
Happy
Very happy
Any comments:
9
. Would you use Cheshire West CAB again?
Would you use Cheshire West CAB again?
Yes
No
Any comments:
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