Swim Lessons Winter/Spring 2012

1. Template

Your honest thoughts and suggestions will help us provide you with the ultimate experience. Thank you!

Preschool

Swim School 1-5

Adult

Parent/Tot

Private/Semi-Private

	Very Satisfied	Satisfied	Dissatisfied
Was the day convenient?	Was the day convenient? Very Satisfied	Was the day convenient? Satisfied	Was the day convenient? Dissatisfied
Was the time convenient?	Was the time convenient? Very Satisfied	Was the time convenient? Satisfied	Was the time convenient? Dissatisfied
Did the program match the published description?	Did the program match the published description? Very Satisfied	Did the program match the published description? Satisfied	Did the program match the published description? Dissatisfied
Was the registration process convenient?	Was the registration process convenient? Very Satisfied	Was the registration process convenient? Satisfied	Was the registration process convenient? Dissatisfied

Please tell us how we can improve.

	Very Satisfied	Satisfied	Dissatisfied
Was the room clean?	Was the room clean? Very Satisfied	Was the room clean? Satisfied	Was the room clean? Dissatisfied
Was the facility easy to access?	Was the facility easy to access? Very Satisfied	Was the facility easy to access? Satisfied	Was the facility easy to access? Dissatisfied
Was the space appropriate for the activity?	Was the space appropriate for the activity? Very Satisfied	Was the space appropriate for the activity? Satisfied	Was the space appropriate for the activity? Dissatisfied

Please tell us how we can improve.

	Very Satisfied	Satisfied	Dissatisfied
Was the staff responsive to your needs?	Was the staff responsive to your needs? Very Satisfied	Was the staff responsive to your needs? Satisfied	Was the staff responsive to your needs? Dissatisfied
Was the staff courteous and pleasant?	Was the staff courteous and pleasant? Very Satisfied	Was the staff courteous and pleasant? Satisfied	Was the staff courteous and pleasant? Dissatisfied
Was the staff in uniform/dressed appropriately for the activity?	Was the staff in uniform/dressed appropriately for the activity? Very Satisfied	Was the staff in uniform/dressed appropriately for the activity? Satisfied	Was the staff in uniform/dressed appropriately for the activity? Dissatisfied
Rate the quality of instruction?	Rate the quality of instruction? Very Satisfied	Rate the quality of instruction? Satisfied	Rate the quality of instruction? Dissatisfied

What additional services could our staff provide to improve your experience?

	Excellent	Good	Poor
Quality of Program	Quality of Program Excellent	Quality of Program Good	Quality of Program Poor
Value Received	Value Received Excellent	Value Received Good	Value Received Poor

If any of your expectations were not met, how can we improve?

Program Guide

School Newsletter

Website

Flyer

Newspaper

Friends & Neighbors

Electronic Sign

Cable TV

Yes