Grimshaw Trucking Satisfaction Survey

Are You Satisfied? We want to know!

50%

Our goal is Total Customer Satisfaction and we are committed to the process of continuous improvement. We would appreciate your feedback on our performance.
Please take this opportunity to rate our service and recommend improvements to help us serve you better.
Thank you for your input.

1. Please Rate your service experience with the following:

	Excellent	Good	Fair	Poor
A. On-time delivery?	*Please Rate your service experience with the following: A. On-time delivery? Excellent	A. On-time delivery? Good	A. On-time delivery? Fair	A. On-time delivery? Poor
B. On-time pick-up?	B. On-time pick-up? Excellent	B. On-time pick-up? Good	B. On-time pick-up? Fair	B. On-time pick-up? Poor
C. Comittment to Safety?	C. Comittment to Safety? Excellent	C. Comittment to Safety? Good	C. Comittment to Safety? Fair	C. Comittment to Safety? Poor
D. Courteous Drivers?	D. Courteous Drivers? Excellent	D. Courteous Drivers? Good	D. Courteous Drivers? Fair	D. Courteous Drivers? Poor
E. Responding promptly to inquiries?	E. Responding promptly to inquiries? Excellent	E. Responding promptly to inquiries? Good	E. Responding promptly to inquiries? Fair	E. Responding promptly to inquiries? Poor
F. Condition of Goods upon delivery?	F. Condition of Goods upon delivery? Excellent	F. Condition of Goods upon delivery? Good	F. Condition of Goods upon delivery? Fair	F. Condition of Goods upon delivery? Poor

2. What area of service is most important to you?

What area of service is most important to you? A.

3. How can we serve you better?

How can we serve you better?

*
4. COMPANY NAME
CONTACT NAME
E-MAIL ADDRESS

COMPANY NAME CONTACT NAME E-MAIL ADDRESS