How do you want to contact us?
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1. How do you want to contact us?

Nottingham City Homes is planning a number of changes to the way we deliver services to you based on what you've been telling us over the last few months.

A number of our tenants have already told us how they would like to be contacted by using the survey on page 4 in July's News from Nottingham City Homes.

The survey is also on this page. There are only 7 questions. If you haven't done it yet, why not reply here and let us know how you would most and least like to be contacted.

For example:
If you would most like to report a repair by phone, and least like to report it through our website, click the appropriate boxes.

We will be collating the information we receive and putting it into a future issue of News from Nottingham City Homes.

Completed surveys from the newsletter and this web survey will be entered into a draw. You could win £25!

1. How would you like to tell us about a repair?

	Most prefer (1)	Don't mind either way (2)	Would least like/do (3)
By phone	*How would you like to tell us about a repair? By phone Most prefer (1)	By phone Don't mind either way (2)	By phone Would least like/do (3)
Through our website	Through our website Most prefer (1)	Through our website Don't mind either way (2)	Through our website Would least like/do (3)
On a home visit	On a home visit Most prefer (1)	On a home visit Don't mind either way (2)	On a home visit Would least like/do (3)

2. How would you like to pay your rent?

	Most prefer (1)	Don't mind either way (2)	Would least like/do (3)
On a home visit	*How would you like to pay your rent? On a home visit Most prefer (1)	On a home visit Don't mind either way (2)	On a home visit Would least like/do (3)
Through the website	Through the website Most prefer (1)	Through the website Don't mind either way (2)	Through the website Would least like/do (3)
Over the phone	Over the phone Most prefer (1)	Over the phone Don't mind either way (2)	Over the phone Would least like/do (3)

3. How would you like to get FREE debt advice?

	Most prefer (1)	Don't mind either way (2)	Would least like/do (3)
Over the phone	*How would you like to get FREE debt advice? Over the phone Most prefer (1)	Over the phone Don't mind either way (2)	Over the phone Would least like/do (3)
Through our website	Through our website Most prefer (1)	Through our website Don't mind either way (2)	Through our website Would least like/do (3)
On a home visit	On a home visit Most prefer (1)	On a home visit Don't mind either way (2)	On a home visit Would least like/do (3)

4. How would you like to report anti-social behaviour

	Most prefer (1)	Don't mind either way (2)	Would least like/do (3)
By phone	*How would you like to report anti-social behaviour By phone Most prefer (1)	By phone Don't mind either way (2)	By phone Would least like/do (3)
Through our website	Through our website Most prefer (1)	Through our website Don't mind either way (2)	Through our website Would least like/do (3)
On a home visit	On a home visit Most prefer (1)	On a home visit Don't mind either way (2)	On a home visit Would least like/do (3)

5. How would you like to make a compliment, comment or complaint?

	Most prefer (1)	Don't mind either way (2)	Would least like/do (3)
Over the phone	*How would you like to make a compliment, comment or complaint? Over the phone Most prefer (1)	Over the phone Don't mind either way (2)	Over the phone Would least like/do (3)
Through our website	Through our website Most prefer (1)	Through our website Don't mind either way (2)	Through our website Would least like/do (3)
On a home visit	On a home visit Most prefer (1)	On a home visit Don't mind either way (2)	On a home visit Would least like/do (3)

6. How would you like us to help you find a new home?

	Most prefer (1)	Don't mind either way (2)	Would least like/do (3)
With advice over the phone	*How would you like us to help you find a new home? With advice over the phone Most prefer (1)	With advice over the phone Don't mind either way (2)	With advice over the phone Would least like/do (3)
Through our HomeLink website	Through our HomeLink website Most prefer (1)	Through our HomeLink website Don't mind either way (2)	Through our HomeLink website Would least like/do (3)
On a home visit	On a home visit Most prefer (1)	On a home visit Don't mind either way (2)	On a home visit Would least like/do (3)

7. How would you like to get general tenancy advice?

	Most prefer (1)	Don't mind either way (2)	Would least like/do (3)
Over the phone	*How would you like to get general tenancy advice? Over the phone Most prefer (1)	Over the phone Don't mind either way (2)	Over the phone Would least like/do (3)
Through our website	Through our website Most prefer (1)	Through our website Don't mind either way (2)	Through our website Would least like/do (3)
On a home visit	On a home visit Most prefer (1)	On a home visit Don't mind either way (2)	On a home visit Would least like/do (3)

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