Tech Support Feedback
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1. Support Feedback
This short survey should only take 5 minutes of your time.
1
. Who was your customer support representative on this call?
Who was your customer support representative on this call?
2
. What product(s) did you contact us about?
What product(s) did you contact us about?
SEER for Software (SEER-SEM)
SEER for Sizing (SEER-Accuscope)
SEER-ProjectMiner
SEER-SEM Client for Microsoft Project
SEER-Scatterplot
SEER-PPMC
SEER-CriticalMass
SEER-DB
SEER for Hardware (SEER-H)
SEER-Spyglass
SEER-IC
SEER for Manufacturing (SEER-DFM)
SEER-Ratemaker
SEER-DFM Composites
Other
3
. What was the nature of your question or problem? (Check all that apply)
What was the nature of your question or problem? (Check all that apply)
Modeling - how to model a specific technology or type of system
Better understanding of what is included in an estimate
An easier way of doing something
Getting data in or out of a SEER estimate
Calibration
Interfaces with outside tools (e.g. MS Project, ACEIT, etc.)
The SEER API or Server Mode
Parameter or knowledge base meanings
Installation issue
Software error
Other (Please fill out the section below)
4
. If you chose "Other" in the question above, please describe the nature of your question or problem below:
If you chose "Other" in the question above, please describe the nature of your question or problem below:
5
. Were we able to answer your question/resolve your problem?
Were we able to answer your question/resolve your problem?
Yes
No
6
. How would you rate the quality of the support you received?
How would you rate the quality of the support you received?
Very Satisfied
Satisfied
Somewhat Satisfied
Not Satisfied
7
. Other comments about your support call?
Other comments about your support call?
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