Client Satisfaction 2009-2010 Survey

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1. What type of customer would you consider yourself?

What type of customer would you consider yourself? Employer

Medical Provider

Legal/Private Investigation

Government Entity/Department

Third-Party Provider or Collection Site

Other

Other (please specify)

2. When I call ExperTox the telephone is answered in a friendly, helpful manner.

When I call ExperTox the telephone is answered in a friendly, helpful manner. Strongly agree

Somewhat agree

Neutral

Somewhat disagree

Strongly disagree

3. My telephone calls and/or e-mail communications are handled quickly.

My telephone calls and/or e-mail communications are handled quickly. Strongly agree

Somewhat agree

Neutral

Somewhat disagree

Strongly disagree

4. Check all responses that best describe your customer service experience with ExperTox over the past six (6) month period:

Check all responses that best describe your customer service experience with ExperTox over the past six (6) month period: I have to explain my issue several times on most occasions.

Customer service personnel provide me accurate, detailed responses to my inquiries.

Customer service personnel do not know how to handle my questions.

Customer service personnel answer my questions in a friendly, helpful manner.

Customer service personnel return my calls within two (2) business hours.

Customer service personnel are slow at responding to my calls (over two (2) business hours).

Additional Comments.

5. In evaluating your customer service experience over the past six (6) months, was the quality of the service you received:

In evaluating your customer service experience over the past six (6) months, was the quality of the service you received: Excellent

Above average

Average

Below average

Unacceptable

Additional Comments

6. How satisfied are you with each of the following aspects of ExperTox's laboratory services?

	Poor	Somewhat Unsatisfactory	Satisfactory	Very Satisfactory	Superior
Quality/Reliability of Test Results	*How satisfied are you with each of the following aspects of ExperTox's laboratory services? Quality/Reliability of Test Results Poor	Quality/Reliability of Test Results Somewhat Unsatisfactory	Quality/Reliability of Test Results Satisfactory	Quality/Reliability of Test Results Very Satisfactory	Quality/Reliability of Test Results Superior
Turnaround Time for Routine Tests	Turnaround Time for Routine Tests Poor	Turnaround Time for Routine Tests Somewhat Unsatisfactory	Turnaround Time for Routine Tests Satisfactory	Turnaround Time for Routine Tests Very Satisfactory	Turnaround Time for Routine Tests Superior
Turnaround Time for STAT Tests	Turnaround Time for STAT Tests Poor	Turnaround Time for STAT Tests Somewhat Unsatisfactory	Turnaround Time for STAT Tests Satisfactory	Turnaround Time for STAT Tests Very Satisfactory	Turnaround Time for STAT Tests Superior
Variety of Tests Offered	Variety of Tests Offered Poor	Variety of Tests Offered Somewhat Unsatisfactory	Variety of Tests Offered Satisfactory	Variety of Tests Offered Very Satisfactory	Variety of Tests Offered Superior
Response to Technical Questions or Concerns	Response to Technical Questions or Concerns Poor	Response to Technical Questions or Concerns Somewhat Unsatisfactory	Response to Technical Questions or Concerns Satisfactory	Response to Technical Questions or Concerns Very Satisfactory	Response to Technical Questions or Concerns Superior
Clarity/Usefulness of the Lab Results	Clarity/Usefulness of the Lab Results Poor	Clarity/Usefulness of the Lab Results Somewhat Unsatisfactory	Clarity/Usefulness of the Lab Results Satisfactory	Clarity/Usefulness of the Lab Results Very Satisfactory	Clarity/Usefulness of the Lab Results Superior
Expertise and Knowledgeability of Laboratory Staff	Expertise and Knowledgeability of Laboratory Staff Poor	Expertise and Knowledgeability of Laboratory Staff Somewhat Unsatisfactory	Expertise and Knowledgeability of Laboratory Staff Satisfactory	Expertise and Knowledgeability of Laboratory Staff Very Satisfactory	Expertise and Knowledgeability of Laboratory Staff Superior

7. Why did you choose ExperTox for toxicology testing services (check all that apply)?

Why did you choose ExperTox for toxicology testing services (check all that apply)? Quality/Reliability of Test Results Variety of Tests Offered Professional Expertise of ExperTox's Staff	Test Prices Could Not Get Tests I Send to ExperTox Anywhere Else Other
Other (please specify)

8. Please rate your overall experience with ExperTox.

Please rate your overall experience with ExperTox. Excellent

Very Satisfactory

Satisfactory

Somewhat Unsatisfactory

Poor

Other (please specify)

9. What is one thing we can do to better serve you?

What is one thing we can do to better serve you?

10. Thank you for completing ExperTox's survey. We sincerely appreciate your candid responses and will take your input into consideration. If you would like for us to respond to your comments, please provide us your name, company, telephone number or e-mail address. We will be back in contact after the survey close date.

Thank you for completing ExperTox's survey. We sincerely appreciate your candid responses and will take your input into consideration. If you would like for us to respond to your comments, please provide us your name, company, telephone number or e-mail address. We will be back in contact after the survey close date.

Client Satisfaction 2009-2010
Exit this survey

1. Default Section

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1. What type of customer would you consider yourself?

2. When I call ExperTox the telephone is answered in a friendly, helpful manner.

3. My telephone calls and/or e-mail communications are handled quickly.

4. Check all responses that best describe your customer service experience with ExperTox over the past six (6) month period:

5. In evaluating your customer service experience over the past six (6) months, was the quality of the service you received:

6. How satisfied are you with each of the following aspects of ExperTox's laboratory services?

7. Why did you choose ExperTox for toxicology testing services (check all that apply)?

8. Please rate your overall experience with ExperTox.

9. What is one thing we can do to better serve you?

Client Satisfaction 2009-2010Exit this survey

1. Default Section

*1. What type of customer would you consider yourself?

2. When I call ExperTox the telephone is answered in a friendly, helpful manner.

3. My telephone calls and/or e-mail communications are handled quickly.

4. Check all responses that best describe your customer service experience with ExperTox over the past six (6) month period:

5. In evaluating your customer service experience over the past six (6) months, was the quality of the service you received:

6. How satisfied are you with each of the following aspects of ExperTox's laboratory services?

7. Why did you choose ExperTox for toxicology testing services (check all that apply)?

8. Please rate your overall experience with ExperTox.

9. What is one thing we can do to better serve you?

Client Satisfaction 2009-2010
Exit this survey

*
1. What type of customer would you consider yourself?