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Patient Satisfaction Survey

 

1. The ability to get through, by phone, to the person or department you want to reach.

The ability to get through, by phone, to the person or department you want to reach.   Poor	Fair	Good	Very Good	Excellent
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2. The ability of the phone operator to direct your call correctly and efficiently.

The ability of the phone operator to direct your call correctly and efficiently.   Poor	Fair	Good	Very Good	Excellent
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3. The ability to arrange an appointment at a convenient time.

The ability to arrange an appointment at a convenient time.   Poor	Fair	Good	Very Good	Excellent
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4. Convenience (close,easy to find) of the office location.

Convenience (close,easy to find) of the office location.   Poor	Fair	Good	Very Good	Excellent
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5. Convenience of our office hours

Convenience of our office hours   Poor	Fair	Good	Very Good	Excellent
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6. Availability of parking at our office.

Availability of parking at our office.   Poor	Fair	Good	Very Good	Excellent
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7. The length of time you waited between making an appointment for routine care and the day of the visit.

The length of time you waited between making an appointment for routine care and the day of the visit.   Poor	Fair	Good	Very Good	Excellent
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8. Waiting time in reception area if you had a scheduled appointment.

Waiting time in reception area if you had a scheduled appointment.   Poor	Fair	Good	Very Good	Excellent
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9. The friendliness,concern and courtesy shown to you by your Physician/PA.

The friendliness,concern and courtesy shown to you by your Physician/PA.   Poor	Fair	Good	Very Good	Excellent
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10. The amount of time spent with the Physician/PA during the visit.

The amount of time spent with the Physician/PA during the visit.   Poor	Fair	Good	Very Good	Excellent
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11. The thoroughness of the examination and treatment.

The thoroughness of the examination and treatment.   Poor	Fair	Good	Very Good	Excellent
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12. Explanation of your condition and treatment options.

Explanation of your condition and treatment options.   Poor	Fair	Good	Very Good	Excellent
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13. Friendliness and courtsey shown by our staff.

Friendliness and courtsey shown by our staff.   Poor	Fair	Good	Very Good	Excellent
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14. Efficiency of the check-out process.

Efficiency of the check-out process.   Poor	Fair	Good	Very Good	Excellent
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15. The comfort, appearance and cleanliness of our facilities.

The comfort, appearance and cleanliness of our facilities.   Poor	Fair	Good	Very Good	Excellent
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16. The helpfulness of our business office and the clarity of the billing statement.

The helpfulness of our business office and the clarity of the billing statement.   Poor	Fair	Good	Very Good	Excellent
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17. The appropriateness of the fee for the value of service you received.

The appropriateness of the fee for the value of service you received.   Poor	Fair	Good	Very Good	Excellent
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18. Overall quality of care and services you received from your physician.

Overall quality of care and services you received from your physician.   Poor	Fair	Good	Very Good	Excellent
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19. Probability you would recommend us to a friend.

Probability you would recommend us to a friend.   Poor	Fair	Good	Very Good	Excellent
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20. Please provide the name of your treating provider on this visit?

Please provide the name of your treating provider on this visit?