Service Customer Questionnaire Survey

1. We would appreciate you entering your details below and rating the service you received from us.

1. Would you please enter your details.

Would you please enter your details. Name
Postcode
Email address

2. The ease of contacting the service department to make an appointment.

The ease of contacting the service department to make an appointment. Excellent

Good

Average

Poor

3. The service advisor's understanding of the work required when you booked the appointment.

The service advisor's understanding of the work required when you booked the appointment. Excellent

Good

Average

Poor

4. The availability of an appointment to suit you.

The availability of an appointment to suit you. Excellent

Good

Average

Poor

5. The ease of checking in at service reception on the day you brought your motorhome in for service/repair.

The ease of checking in at service reception on the day you brought your motorhome in for service/repair. Excellent

Good

Average

Poor

Not Applicable

6. Communication during service/repairs to keep you updated on progress.

Communication during service/repairs to keep you updated on progress. Excellent

Good

Average

Poor

Not Necessary

7. Was your vehicle ready for collection at the agreed time?

Was your vehicle ready for collection at the agreed time? Yes

8. On collecting the vehicle was the work that had been carried out fully explained to you?

On collecting the vehicle was the work that had been carried out fully explained to you? Yes

9. If you were advised that further work was required at a later date were you were fully informed of the reasons why and either booked in for that work or advised that you would be contacted when the necessary parts arrived in stock?

If you were advised that further work was required at a later date were you were fully informed of the reasons why and either booked in for that work or advised that you would be contacted when the necessary parts arrived in stock? Yes

10. How would you rate the service you received from the Brownhills staff you dealt with in terms of them being knowledgeable, helpful and polite?

How would you rate the service you received from the Brownhills staff you dealt with in terms of them being knowledgeable, helpful and polite? Excellent

Good

Average

Poor

11. Were you contacted within 3 working days of your visit to check that you were happy with the work carried out?

Were you contacted within 3 working days of your visit to check that you were happy with the work carried out? Yes

12. Overall how would you rate the quality of service you received from Brownhills?

Overall how would you rate the quality of service you received from Brownhills? Excellent

Good

Average

Poor

13. What is the likelihood of you using Brownhills for servicing and repairs in the future?

What is the likelihood of you using Brownhills for servicing and repairs in the future? Very Likely

Likely

Maybe

Unlikely

Very Unlikely

14. Based on your recent visit, should you wish to, please enter below any additional comments or suggestions on how we might improve our aftersales customer service.

Based on your recent visit, should you wish to, please enter below any additional comments or suggestions on how we might improve our aftersales customer service.

15. Thank you for your feedback.

Are there any other products or services you are interested in from Brownhills?

For example if you are ready to change your motorhome the cost of your recent service/repair up to a maximum £500 will be refunded to you should you decide to part exchange your vehicle within 60 days of the date of your service invoice.

Thank you for your feedback. Are there any other products or services you are interested in from Brownhills? For example if you are ready to change your motorhome the cost of your recent service/repair up to a maximum £500 will be refunded to you should you decide to part exchange your vehicle within 60 days of the date of your service invoice.