Attitudes to Marigot Beach Club website and social media use

Attitudes to Marigot Beach Club website and social media use

 
Marigot Beach Club and Dive Resort at Marigot Bay, Saint Lucia, invites visitors to its website to provide feedback about the website's usability and design, in order that we can improve the website to better meet customer expectations.

For ease of completing the survey, we suggest that you have our website - www.marigotbeachclub.com - open in a separate tab or window while you complete the survey.

All respondents to the survey will be offered a single-use voucher, redeemable against any health/spa treatment at Marigot Beach Club and Dive Resort*. This voucher will be sent by email to those respondents providing an email address at the end of the survey**.

*T&Cs apply - these will be outlined by email when we send you the voucher
**Your email address will not be used for any purpose other than sending you the voucher. We take privacy very seriously.
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1. Please take a few minutes to explore at least three pages of our website at www.marigotbeachclub.com, before answering this question.

How easy do you feel it is to find the following information/pages on our website?
Very easyQuite easyQuite difficultVery difficult
Our contact details
The booking form
Information about rooms (in-room facilities etc)
Privacy policy
Room rates
Special offers
Our blog
How to get to the resort
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2. Please ensure you have browsed at least three pages of our website before answering this question.

Please rate the following statements according to how well they reflect your opinion of our website.
Strongly agreeAgree to some extentNeither agree nor disagreeDisagree to some extentStrongly disagree
The website looks attractive
The website is informative
The website is easy to navigate
On the whole, I find the pages about activities ("Activities" in the main menu) useful
On the whole, I find the pages about St Lucia ("St Lucia" in the main menu) useful
On the whole, the articles on the blog (under "about" in the main menu) are interesting
On the whole, the articles on the blog are informative
I would like to see more articles on the blog about events and things to do in St Lucia
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3. Please tell us about the information you would like to see more or less of on our website.
I'd like to see moreNeither more nor lessI'd like to see less
Information about St Lucia
Information about our rooms
Information about our staff
Information about activities around the island
Information about events around the island
Information about dining at the resort
Photographs of our rooms
Photographs of the resort generally
Photographs of the restaurant and bar
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4. Booking a room: please click the "get quote/check availability" button (you'll find this on the right hand side of any page except the home page), to open our 'booking engine'. THERE IS NO NEED TO ATTEMPT TO MAKE A BOOKING. Please rate the following statements as they relate to your opinion of the booking engine.
Strongly agreeAgree to some extentNeither agree nor disagreeDisagree to some extentStrongly disagree
The process for booking a room seems clear and straightforward
The booking engine looks trustworthy/secure
I was able to find the option to book a Grande Studio room with pilates and massage
5. If you would like to make any other comments about our website, or add suggestions as to how it could be improved, please complete the box below.
6. Social media and newsletters: Do you follow any of Marigot Beach Club's social media accounts or subscribe to our newsletter? Please tick all that apply.
7. Social media and newsletters: if you follow our social media accounts or subscribe to our newsletter, please indicate how you feel about the way we use these media to communicate with you.
Strongly agreeAgree to some extentNeither agree nor disagreeDisagree to some extentStrongly disagree
Posts/newsletters are made/sent regularly enough
Posts/newsletter stories are interesting
Posts/newsletter stories are useful
The tone of voice in posts/newsletters is respectful
The tone of voice in posts/newsletters is friendly
8. Thank you for taking part in our survey. If you would like to claim the free treatment voucher we are offering to thank you for taking part, please provide your details here. We will not use this information to contact you for any other reason than to send you the voucher and the terms and conditions for its use. We promise not to share your contact details with other organisations, unless required to do so by law.
9. If you haven't already subscribed to our newsletter but would like to do so, please use the boxes below to provide us with your name and email address. This information will only be used to send you our newsletters, and will not be shared with other organisations unless we are required to do so by law.
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