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Hotel/Rooms

1. Overall Experience

	Poor		Average		Excellent	N/A
Overall Experience	*Overall Experience Overall Experience Poor	Overall Experience	Overall Experience Average	Overall Experience	Overall Experience Excellent	Overall Experience N/A

Other (please specify)

2. Reservations

	Poor		Average		Excellent	N/A
Ease/Convenience	*Reservations Ease/Convenience Poor	Ease/Convenience	Ease/Convenience Average	Ease/Convenience	Ease/Convenience Excellent	Ease/Convenience N/A
Courtesy/Helpfulness	Courtesy/Helpfulness Poor	Courtesy/Helpfulness	Courtesy/Helpfulness Average	Courtesy/Helpfulness	Courtesy/Helpfulness Excellent	Courtesy/Helpfulness N/A
Accuracy	Accuracy Poor	Accuracy	Accuracy Average	Accuracy	Accuracy Excellent	Accuracy N/A

Other (please specify)

3. Accommodations

	Poor		Average		Excellent	N/A
Room Appearance	*Accommodations Room Appearance Poor	Room Appearance	Room Appearance Average	Room Appearance	Room Appearance Excellent	Room Appearance N/A
Cleanliness	Cleanliness Poor	Cleanliness	Cleanliness Average	Cleanliness	Cleanliness Excellent	Cleanliness N/A
Comfort	Comfort Poor	Comfort	Comfort Average	Comfort	Comfort Excellent	Comfort N/A
Security	Security Poor	Security	Security Average	Security	Security Excellent	Security N/A
Bed & Pillow Comfort	Bed & Pillow Comfort Poor	Bed & Pillow Comfort	Bed & Pillow Comfort Average	Bed & Pillow Comfort	Bed & Pillow Comfort Excellent	Bed & Pillow Comfort N/A
Bedspreads, Drapes, Carpet	Bedspreads, Drapes, Carpet Poor	Bedspreads, Drapes, Carpet	Bedspreads, Drapes, Carpet Average	Bedspreads, Drapes, Carpet	Bedspreads, Drapes, Carpet Excellent	Bedspreads, Drapes, Carpet N/A
Lighting	Lighting Poor	Lighting	Lighting Average	Lighting	Lighting Excellent	Lighting N/A
Heating / Air Conditioning	Heating / Air Conditioning Poor	Heating / Air Conditioning	Heating / Air Conditioning Average	Heating / Air Conditioning	Heating / Air Conditioning Excellent	Heating / Air Conditioning N/A
Television/Channel Selection	Television/Channel Selection Poor	Television/Channel Selection	Television/Channel Selection Average	Television/Channel Selection	Television/Channel Selection Excellent	Television/Channel Selection N/A
In-Room Amenities	In-Room Amenities Poor	In-Room Amenities	In-Room Amenities Average	In-Room Amenities	In-Room Amenities Excellent	In-Room Amenities N/A
Bath & Shower Facilities	Bath & Shower Facilities Poor	Bath & Shower Facilities	Bath & Shower Facilities Average	Bath & Shower Facilities	Bath & Shower Facilities Excellent	Bath & Shower Facilities N/A
Telephone (wake-up calls, voice-mail)	Telephone (wake-up calls, voice-mail) Poor	Telephone (wake-up calls, voice-mail)	Telephone (wake-up calls, voice-mail) Average	Telephone (wake-up calls, voice-mail)	Telephone (wake-up calls, voice-mail) Excellent	Telephone (wake-up calls, voice-mail) N/A
Housekeeping	Housekeeping Poor	Housekeeping	Housekeeping Average	Housekeeping	Housekeeping Excellent	Housekeeping N/A

Other (please specify)

4. Services & Amenities

	Poor		Average		Excellent	N/A
Pool Area	*Services & Amenities Pool Area Poor	Pool Area	Pool Area Average	Pool Area	Pool Area Excellent	Pool Area N/A
Fitness Center	Fitness Center Poor	Fitness Center	Fitness Center Average	Fitness Center	Fitness Center Excellent	Fitness Center N/A
Internet Access	Internet Access Poor	Internet Access	Internet Access Average	Internet Access	Internet Access Excellent	Internet Access N/A
Parking	Parking Poor	Parking	Parking Average	Parking	Parking Excellent	Parking N/A

Other (please specify)

5. Services & Amenities

	Poor		Average		Excellent	N/A
Pool Area	*Services & Amenities Pool Area Poor	Pool Area	Pool Area Average	Pool Area	Pool Area Excellent	Pool Area N/A
Fitness Center	Fitness Center Poor	Fitness Center	Fitness Center Average	Fitness Center	Fitness Center Excellent	Fitness Center N/A
Internet Access	Internet Access Poor	Internet Access	Internet Access Average	Internet Access	Internet Access Excellent	Internet Access N/A
Parking	Parking Poor	Parking	Parking Average	Parking	Parking Excellent	Parking N/A

Other (please specify)

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