Appointment survey 2011/12
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How many times did you ring before speaking to a receptionist? one

two

three

four

When did you want your appointment? Today

Tomorrow

Next week

Did you want to see a specific doctor? Dr Heappey

Dr Nathan

Dr Ruparelia

Dr Rangaraj

Dr McLean

Dr Shenoy

Dr Saroha

Dr Deshmukh

Dr Yasmeen

Any doctor

Where you asked to ring back on another day? Yes

Did you feel the receptionist was helpful? Yes

Could your concern have been dealt with over the phone? Yes

Would you have preferred to see a nurse practitioner? Yes

Have you tried using the online booking system? Yes

	very unhappy	slightly unhappy	happy	very happy
appointment day	*Were you happy with the outcome of the appointment process? appointment day very unhappy	appointment day slightly unhappy	appointment day happy	appointment day very happy
appointment time	appointment time very unhappy	appointment time slightly unhappy	appointment time happy	appointment time very happy
choice of surgery	choice of surgery very unhappy	choice of surgery slightly unhappy	choice of surgery happy	choice of surgery very happy
chioce of doctor	chioce of doctor very unhappy	chioce of doctor slightly unhappy	chioce of doctor happy	chioce of doctor very happy
choice of nurse	choice of nurse very unhappy	choice of nurse slightly unhappy	choice of nurse happy	choice of nurse very happy

How can we improve the appointment system?

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Appointment survey 2011/12Exit this survey