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Montgomery County Public Libraries Technology Services Survey

In response to customer feedback from a previous Library survey, we would like to know more about how you use the Libraries' Internet computers and the public catalog computers. We also want to know if you are successful in finding the help you need to use the technology services and equipment we provide.

Your responses will help us evaluate and improve library computer services. Thank you for agreeing to take this short survey.
1.How did you access this survey?(Required.)
2.Do you own or have access to a computer at home?
3.Do you have access to a computer where you work or go to school?
4.In general, when you came to the library to use a computer, what was your purpose? Please check all that apply.
5.In the past year, how often have you used a computer in our library to access library resources -- such as looking up books, placing holds, or accessing online resources on the library website (for example: digital articles or databases)?
6.When I want to use a computer in the library, I am most likely to go to this branch (choose one branch):
7.When you sign up to use the library’s computers, how long do you usually have to wait? Please check one response.
8.In the past year of your library visits, have you needed help with any of the following? Please check all that apply.
9.If you needed assistance with technology (computers, printers) or technology services (searching databases, finding specific websites, etc.) while in the library, what mode of assistance did you seek? Please check all that apply.
10.Were the methods helpful that you used when you needed assistance with technology or technology services while in the library?
11.In order to better serve customers, Libraries continually investigate new technologies and technology services for possible purchase and implementation. For example: library applications for smart phones, online tutorials, e-book delivery and more. Do you have some suggestions for us to consider?
12.Please provide your ZIP Code in the box below.(Required.)
13.Please check your age group from the selections below.
Thank you for taking part in the Libraries' survey of Technology and Technology Services.